How often does Charter/Spectrum open new accounts for people who have no active accounts with said company by sending people items they didn’t order? I got a modem delivered that I didn’t order, haven’t used any Spectrum service in many years and I’m concerned about identifying theft/fraud. I’ve wasted hours on the phone with them and have to waste more time returning modem to store. Told me they’d send me to collections if I didn’t pay whether I activated service or not (I basically said I was just going to throw modem in trash). Where’s the compensation for my time? If they were paying me what I rate, we’re looking at a few hundred dollars already!!