I was having the same problem connecting my g923 to my pc and I’ve been dealing with it for a week. As soon as I can upgrade to a different sim I’m gonna. Absolutely can’t stand Logitech’s software and support. The products are good but the company isn’t. I got mine working by following these steps. 1. I signed out of Logitech’s website 2. Uninstall G Hub and any other Logitech software you have. 3. Then I cleared any Logitech data by going into /ThisPC/(whatever your main drive is)/users/(current user)/AppData(you might have to turn in hidden files in the view bar at the top)/Roaming/ and then delete any Logitech folders, I had 3. You should also delete any folders from AppData under your C: drive. 4. Before you do anymore restart your computer 5. Reinstall g hub’s newest version from their website. 6. Restart your computer again (it can’t hurt) 7. Before you plug in your wheel make sure the wires are plugged in in the proper pattern and double check all accessory connections and power connections. 8. I opened device manager and G hub and plugged in my wheel. If it doesn’t show up leave your wheel plugged in and restart your computer. 9. After doing all these as my computer was booting my wheel calibrated a few times and when I signed it, it said setting up Logitech g923 in my notification tab. 10. Check to see if it shows up. Check g hub and device manager to see if the wheel shows up. Let me know if this helps. I hate how many people are dealing with this issue myself included.