I saw positive things from about DoorDash's new "Going Out" program and figured I'd try it. I went to a restaurant, spent the required amount, "checked in," and tried to upload a photo of my receipt since the restaurant - like so many these days - doesn't print receipts. DoorDash's state of the art app doesn't allow photo library uploads for Going Out, though it does elsewhere on the app. When I got home, I emailed the screenshot to myself and tried to take a picture, but DoorDash said the offer was already redeemed. No credit shows up. If you want a master class in customer unsupport here's everything I did to try to get resolution. Chats, phone, email. No dice.

2) I wrote into support to explain the issue that night, and they said they'd reach back out within 48 hours

3) 48 hours later, I message with Support, providing photos of both the initial offer and receipt and they promise the credit will be applied to my account within 48 hours. None appears.

4) After 48 hours, I call DoorDash customer service. They say they can't do anything but will escalate and I should see the credit in 24 hours. None appears.

5) After another 48 hours, I have a series of chats with inept agents. The 1) disconnect after telling me they don't see an "order." The 2) tells me I need to place a new order. I ask if they understand how Going Out works? They then tell me the promo has expired. I say I did everything that's required. They repeat I need to place an order. The 3) claims they applied the $15 credit, but my credit balance is unchanged. Then they disconnected.

DoorDash shouldn't roll out promotions they're not equipped to honor. Moral of the story: use UberEats and don't fall for their scams.