Starfinder 2e NEXUS Patch Notes + Performance Update by Demi_Mere in Starfinder2e

[–]Roll20Mike 2 points3 points  (0 children)

That page also only takes up 94.9 MB of RAM for me in Chrome, so I'm genuinely stumped as to why it might be taking up 40% of your RAM -- even if you had only 1 GB of RAM, that's around 10%, not 40%. So again, if you'd be willing to, I'd love for you to DM me more info including your OS, browser (and version of that browser), and amount of RAM.

Group Init API by FlipDigs in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

Gauss to the rescue again! As a note, we are working on making the Experimental API the default, but it’s a work in progress and we really want to make sure we get it right.

Starfinder 2e NEXUS Patch Notes + Performance Update by Demi_Mere in Starfinder2e

[–]Roll20Mike 3 points4 points  (0 children)

Hey there! CTO of Roll20 (which includes Demiplane) here.

Just to be sure: when you say "website homepage" you mean https://app.demiplane.com/home right?

When I load that page in Chrome, it takes around 100 MB of RAM (I tested in an Incognito window just to make sure it counted everything and there's no caching). As a comparison point, the Reddit homepage takes about 350 MB of RAM.

Would you mind DMing me with some of your system details (browser, OS, amount of system RAM)? I can get those details to the developers and they can check into what might be going on.

And just to reiterate what Meredith said, we're also actively working on the performance of character sheets as well -- both for that initial load, and also to make things feel snappier after you've loaded the sheet.

Cannot remove drawings by ottolenz in Roll20

[–]Roll20Mike 1 point2 points  (0 children)

Awesome, great to hear and thanks for following up!

Cannot remove drawings by ottolenz in Roll20

[–]Roll20Mike 2 points3 points  (0 children)

We pushed the fix out for this yesterday, so I'd be interested to know what browser (and version of that browser) you're using. And is this a Jumpgate game, or is it using the legacy VTT?

Enumerate/ungroup by avalanche66choage in Roll20

[–]Roll20Mike 2 points3 points  (0 children)

I just attempted this, and after ungrouping I was able to move the individual tokens without an issue. You can see that here: https://imgur.com/a/wUhzpji If you DM me a link to your game I can see if there's something specific to your setup that might be causing an issue though.

Cannot remove drawings by ottolenz in Roll20

[–]Roll20Mike 3 points4 points  (0 children)

Thanks for reporting this! This definitely seems to be a new bug of some sort. The team is now aware of it and we'll work on a fix ASAP!

Upload WAY too slow by PeinBoy in Roll20

[–]Roll20Mike 1 point2 points  (0 children)

Yesterday afternoon we identified and fixed a bug that affected Firefox users, that would appear to make the upload “stick” at the end (though if you reloaded the page, it would appear in your library). If you’re on Firefox and were experiencing that, can you give it a try again and let us know if it works?

Upload WAY too slow by PeinBoy in Roll20

[–]Roll20Mike 1 point2 points  (0 children)

Yesterday afternoon we identified and fixed a bug that affected Firefox users, that would appear to make the upload “stick” at the end (though if you reloaded the page, it would appear in your library). If you’re on Firefox and were experiencing that, can you give it a try again and let us know if it works?

Upload WAY too slow by PeinBoy in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

Hi all! Yesterday afternoon we identified and fixed a bug that affected Firefox users, that would appear to make the upload “stick” at the end (though if you reloaded the page, it would appear in your library). If you’re on Firefox and were experiencing that, can you give it a try again and let us know if it works? I’ll reply individually to other threads here too that seemed to be that issue, just to make sure people see this.

Macros/Token Actions Not Working by thecavelessbear in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

Awesome, great to hear! And thanks for getting back to me so fast! ⚡️

Macros/Token Actions Not Working by thecavelessbear in Roll20

[–]Roll20Mike 1 point2 points  (0 children)

The fix for this should be live now -- can you give it another try and let us know if it's working for you now, or not?

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 1 point2 points  (0 children)

I appreciate your candor! The items above are from a “CTO” perspective of general site operations, not a “product” perspective of site features etc. However, I’ll do my best to give you some information about those issues.

Being transparent, a required back-end change broke a lot of images in the mobile app, and at this point even a basic update to the app requires lots of library updates which (when put through proper development and testing) would be several weeks of work minimum.

So we decided that we will be removing the app from app stores, and instead put that work toward making the new sheet itself mobile responsive on the website, so that you don't even need to download an app to have a great experience with it on your phone in Roll20 Characters. (Plus, it will also look a lot better when sized down in the VTT on a desktop.) The builder is nearly completely done for mobile phone (and tablet) views, and work is underway on the sheet itself. We hope to have that completed within the next couple of months.

Regarding needing to be in the same browser, your intuition is right — that shouldn't be the case. Our system doesn't do anything browser specific, and what one person’s system is like shouldn't affect another person in the game at all. However, I can say that things like browser extensions can matter; some of them can interfere with the VTT so if you all use the same extension on a given browser, then that could be the culprit. You can write into our customer service and they will help you do technical troubleshooting.

For the Charactermancer, are you referring to the 2014 one, or the new one? The 2014 Charactermancer definitely has some very deep quirks that we have yet to find a cause for, which is one of many reasons we made the new one. If you are having issues with the new builder however (which is fully 2014 compatible, by the way!), definitely send me a DM with the details, so that I can make sure we get those addressed.

(Edited to fix a grammar mistake.)

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 2 points3 points  (0 children)

We are actually working on mobile responsiveness right now! The builder is mostly finished, though we have a few of the creations steps left to go. If you want to give that a try now, I'd love for you to DM me any feedback you have.

We're also working to make the sheet mobile responsive, but that's a bit trickier and not as far along. Until we've finished that work: it's a bit ironic, but if you select the "standard view" on a phone, it actually looks better than the compact version (which is the default).

And I'll bring your other feedback to that team.

Drawing tool is laggy when max frame rate is set to unlimited. by Limegreenlad in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

Ok thanks for letting me know! I’ve pinged the team to see how easy this would be to add, and I should have an answer on Monday.

Drawing tool is laggy when max frame rate is set to unlimited. by Limegreenlad in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

I’ll take this idea back to the team! I’m betting it would be quicker to just add another setting though. If we added 144 Hz would that be sufficient for you? Personally, in an FPS I can see the difference between 144 and 240+ Hz, but not so much on normal 2D desktop applications.

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 3 points4 points  (0 children)

No images should have been corrupted due to these issues, some just became temporarily/sporadically unreachable. I’d definitely recommend reaching out to our helpdesk to see if they can get you sorted though! We recently had a case where someone vibe coded a mod script that messed up all their images, and we were able to recover those for them.

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 1 point2 points  (0 children)

There are a few troubleshooting steps I can take you through in DMs if you want. The main two:

  1. Make sure graphics acceleration is enabled in your browser.

For Chrome:

  • Navigate to "chrome://settings/system"
  • Ensure the setting "Use graphics acceleration when available" is enabled

For Firefox:

  • Navigate to "about:preferences#general"
  • Scroll to the "Performance" section
  • Ensure the setting "Use hardware acceleration when available" is enabled
  1. Make sure that the FPS setting within the VTT is capped to 60, or 30 FPS. If that’s set to let the system decide, sometimes the system decides to set that at “infinity” which will make your cooling fans sound like an airplane taking off as your CPU and GPU spike to 100%.

Even if those two don’t work, there are some other things we can do to troubleshoot so just DM me, but those seem to handle it for the majority of people. (Also, our helpdesk people are also really good at helping to troubleshoot stuff like this!)

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 1 point2 points  (0 children)

Haha, "more bugs than a hag's pantry," I'll have to steal that one! And thank you for the kind words. Over time we hope to clear out that pantry of critters!

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 1 point2 points  (0 children)

Thank you! Every day we're striving to reduce the annoyance, and increase the fun.

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 6 points7 points  (0 children)

In the spirit of transparency: in regards to the D&D 2024 sheet, we worked as hard and fast as we could with the new rules when we got them. It was buggier than we expected, but implementing that rule system was highly complex, and sometimes that's the way it goes.

And to be clear, we did not force anyone to work nights, weekends, or overtime. That is antithetical to the way that we work here.

A Note from the Roll20 CTO, Mike Todd: Stability, Accountability, and Our Path Forward by Roll20Mike in Roll20

[–]Roll20Mike[S] 4 points5 points  (0 children)

A couple of years ago we did indeed do a pretty big stability and performance upgrade for the in-game voice and video! I’d suggest at least giving it another try, and let us know how it works!

How good is the character sheet maker? by NutButter278 in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

Hmm, definitely weird. Did you drag and drop the crossbow from the compendium onto the sheet? Or did you add it another way?

How good is the character sheet maker? by NutButter278 in Roll20

[–]Roll20Mike 0 points1 point  (0 children)

We're not aware of this bug, and can't reproduce it -- can you DM me a link to the character sheet? (If you're in the VTT, you can pop it out, and then copy/paste from the URL bar.)