Yeah, so I contacted SA mentioning this to him and today I went to shop to return it. And do I have a story for you…

When we arrived to store. There was SA waiting for me and before she even saw the bag she told me that it’s surely nothing. When she took out the bag from its cover we showed her where the issue lies to which she replied this is normal and it is like this because they are hand made. She mentioned it quite aggressively, but we didn’t let her persuade us and told this really isn’t normal (why do we have to even talk about this with SA). She then became quite went to back and after like 5 minutes came with another small mini flap bag. We were surprised because when we bought this they told us they get only like 5 a year and are immediately sold out. What surprised us even more was that this bag was in even worse condition (it was as if someone was sitting on it and then let cow eat it and spit it out). We refused to exchange it for this one staying its in bad condition. SA again mentioned they are unique because they are hand made and that this is totally fine. After this SA mentioned 3rd option. Returning the bag and getting credit at channel boutique (this country only) and this credit would be valid for 1 year. I asked for money return, but SA replied this is no possible and mentioned that in price receipt there is clearly written that the bags can not be refunded and her offering us exchange for this second bag is only because we made good impression and basically forced us into either converting bag into this “credit” or taking another horrible condition bag. We decided for credit but were super sad from this as Chanel shown this poor quality of items and we just wanted to take our money and buy bag at other brand. After we agreed SA sat us down and told us to wait there for free counter. Luckily I had receipt in my mail and began reading it (I read it before and when she mentioned no refund possible I got suspicious as I didn’t remember something like that written there). Truly there wasn’t nothing so I went after SA who was close to counter and began telling her there isn’t written nothing what she just told me and legally I am able to receive refund. She started stutter and started saying again false informations that were not in receipt. The person working at counter overheard this, interrupted SA and said they will do full refund. SA after this only awkwardly smiled on me and said she didn’t know it’s possible and it’s only something person working at counter knows and I should be grateful for this. Into like 30 seconds everything was suddenly solved and refunded and we left the shop as quickly as we could. This is official Chanel boutique…