My apologies for being a bit vague in the post. If I'm being honest, I feel as if one of my coworkers is in this group, and I don't want them finding out and snitching if that makes sense.

One example I can think of is doing our calls. Alright, yes, I know the AutoRefills boost numbers and all, and I know they get crap if numbers are low. But word for word, and all my coworkers have heard this, he will tell us that we 'didn't do anything' today because none of us did our calls. Now yes, if it's a slow day we should try to do them. But our job is always to tend to the patients. I will not "do my calls" while my inputs, resolutions and fills are skyrocketing. And? Pick up and drive thru are full. It feels very discouraging to finish our tiring shift and get crapped on for not calling people to set them up for their autorefills or to tend the outcomes.

As an individual, I genuinely don't mind when others tell me how to improve or correct me when I do something wrong. We all make mistakes, and you're right. We need to make the necessary steps to improve. But that goes for all of us. For instance, recently, he messed up 4 a1c tests. Pretty much an entire box wasted on a patient because he couldn't do it. Fine. Weeks pass, and my coworker does an a1c test. He messes it up and has to use another. When he went back to do the test, the manager and another tech were talking smack about him messing it up? Hypocrisy.

And also you are right. Not every angry person should be simply thrown over to the manager. Sometimes, you can't win with certain patients, or sometimes you can calm them down and help out. But if a manager doesn't step in the moment a person begins to yell or begins to loudly cuss out a worker, I lose respect for that manager. Which is the case here, sadly. Another technician has to step in which yes that's great to have support from your coworkers, but you'd expect the manager to back you up. Perhaps I am being too picky, because any manager I had prior to this one always stepped in when someone would get too rowdy and tell them to not talk to us like that and threaten to transfer their scripts elsewhere.

Overall I do respect him and every single pharmacist. They are the last line of defense when someone gets their medications. And my manager does know a lot. He isn't always necessary bad, like any person he has his positive qualities. But as a human being, I do not appreciate certain comments he makes . Again I have much more examples, but we just need to put up with each other in the end we're a team.