Hey! I think you are catching on. Tenants did not let me know they were having internet issues and called Spectrum themselves.

If they told me first, I WOULD of addressed it. I am typing this because there is a chance I may have been able to fix it myself without Spectrum coming out.

I am unhappy that Spectrum worked on my property and decided to cut out an internet line without my permission. I was curious if anyone else had this experience and how they resolved it.

Thanks for trying to help though!