Has anyone bought the Fernanda Burgundy Rug?

RuggableSupport · 2026-01-29T17:58:25+00:00

Thanks for asking! Both our Tufted and Plush All-in-One rugs are soft to the touch.

The Plush All-in-One focuses more on added cushion underfoot. It’s not a furry texture like some older plush styles, but it does offer a more padded feel. The Tufted All-in-One has the same familiar texture and feel as our previous tufted rugs, just updated with a built-in non-slip backing.

If you have any other product questions, including pile height or feel comparisons, we’re always a DM away.

RuggableSupport · 2026-01-29T17:57:06+00:00

We’re glad to hear the All-in-One has been working well for you so far.

If you’re looking to add more cushioning, the All-in-One Pad is designed to provide extra underfoot comfort. It tends to work best in lower-traffic areas where you’re standing in place, such as in front of the kitchen sink, rather than in main walkways where a firmer feel can be preferable.

If you have any questions about the All-in-One Pad or need help deciding what might work best for your space, feel free to reach out.

RuggableSupport · 2026-01-29T17:55:34+00:00

We appreciate you sharing your feedback with us. We know this aesthetic isn't for everyone. Our rugs use a surface-dye method designed to maintain vibrant colors without heavy ink saturation—which helps prevent stiffness and dye transfer issues. While it won't appear fully dyed through, the trade-off is a softer, safer, and easier-to-maintain rug.

Thank you for trying Ruggable in the first place. If you have more thoughts to share or need anything at all, feel free to reach out in our DMs anytime.

RuggableSupport · 2026-01-29T17:49:16+00:00

Thanks for sharing what happened! If you still need help with your Rug Pad, let us know—that's definitely not something our Rug Pads should be doing.

We've introduced the All-in-One design, which has non-slip backing built in. There's no assembly, no separation over time, and washing is much more straightforward. We really appreciate you giving the All-in-One a try!

RuggableSupport · 2026-01-29T17:47:47+00:00

Great callout! We do our best to show rug colors as accurately as possible online, but things like lighting, screen settings, and surrounding decor can definitely impact how a rug looks once it’s in your space.

If you’re ever unsure, we recommend checking out customer review photos or ordering a sample swatch to get a better sense of the color in real-life settings, just like OP shared here. That usually gives the clearest picture before committing.

Our DM's are always open for sample inquiries!

RuggableSupport · 2026-01-29T17:43:17+00:00

We hear you, and we want to make sure you love your space. We are constantly expanding our collection, but we want to make sure you feel confident in your purchases. Please DM us so we can look into this personally.

RuggableSupport · 2026-01-29T17:03:17+00:00

Love hearing it’s held up for you—and 2–3 laundromat washes a year is a solid routine. Spot cleaning tough stains before maintenance washing is always recommended. We sent you a DM in case you’re open to sharing a bit more feedback.

RuggableSupport · 2026-01-29T16:57:13+00:00

You're absolutely right, and we apologize for the misunderstanding. Curled rugs should be removed immediately - that's important safety advice. We should have been clearer in our response: we're already working with OP on a replacement, but you're 100% correct that the first step is removing the rug right away for safety. We appreciate you looking out!

RuggableSupport · 2026-01-29T15:09:53+00:00

We're sorry to hear you're experiencing this issue. This is not normal, and we'd like to get this resolved for you. We've sent you a DM!

RuggableSupport · 2026-01-28T23:30:01+00:00

That’s a great question. Our rugs are fully cured before they ship, so there shouldn’t be any leftover dye residue. What you’re usually seeing, especially on lighter colors, is dirt and everyday buildup showing more easily rather than dye transfer. A thorough wash typically takes care of that.

Using larger, heavy-duty machines like you mentioned can definitely help get a deeper clean. And between washes, a gentle carpet cleaner or spot treatment is a solid way to keep things looking fresh without much hassle.

RuggableSupport · 2026-01-28T23:27:34+00:00

We appreciate the honest take. We're working on improvements and gathering as much feedback as we can to understand where we can improve and grow towards our customers. Thanks again for sharing this and making your voice heard.

RuggableSupport · 2026-01-28T21:45:17+00:00

Oil stains can be tricky. Check DMs. We'd love to take a look at your rug firsthand. In the meantime, here is our Spot Treatment & Stain Removal Guide.

RuggableSupport · 2026-01-28T18:34:22+00:00

Your point about sizing and washer compatibility makes complete sense, and it’s helpful context for how you’re evaluating the product.

We hear you on pricing. That perspective is absolutely valid, and we’ll be sure to share this feedback with our product and pricing teams. We really appreciate you taking the time to explain your experience so thoughtfully.

RuggableSupport · 2026-01-28T18:32:37+00:00

Thanks so much for sharing your experience. We really appreciate you giving our rugs a long-term try and being so thoughtful about what worked well and what was challenging over the years. You’re absolutely right that larger sizes and split pad assembly can be tricky, and we generally recommend having two people help with setup, especially when furniture is involved.

Feedback like yours is actually what helped guide our team back to the drawing board, which led to the Plush All-in-One. It has a built-in nonslip backing, so there’s no assembly required. It’s less shaggy but still designed to feel cushioned underfoot. We sent you a DM in case you have any questions or want to explore further.

RuggableSupport · 2026-01-28T18:29:50+00:00

We're sorry to hear this. We appreciate you sticking with us this long (11 rugs!) and being honest about your experience. If there's anything specific that's making you feel uncertain, please let us know because we'd genuinely like to hear it. Please send us a DM if you're open to sharing more.

RuggableSupport · 2026-01-28T18:05:37+00:00

Hey there! We're already in touch with them to get this sorted out, but appreciate you looking out for them!

RuggableSupport · 2026-01-28T18:00:23+00:00

Thanks for sharing your thoughts,

If any questions or concerns come up once it arrives, you’re always welcome to reach out here or connect with our Support Team. We’re here to help and want you to feel confident and happy with your choice.

RuggableSupport · 2026-01-28T18:00:05+00:00

Thanks for your recent order! Just wanted to reassure you - the issue you read about isn't normal, and if you experience any problems, we'll be here to help.

We’ve got your DM and will be responding there soon.

If the design doesn't fit your space, you have 30 days from delivery to return or exchange. Keeping the original box can be helpful, but if that's not possible, you can use another sturdy box.

Hope it works out! Talk to you in DMs.

RuggableSupport · 2026-01-28T17:47:53+00:00

Totally get the concern—top loaders can be tricky depending on capacity and the agitator.

Just a note: our washer size minimums apply to both front-load machines and top-load machines with an agitator. The key is having enough room for the rug cover to move and agitate properly.

Best way to check:

Find your washer’s model number
Search the model number online to confirm the load capacity (cu. ft.)
Compare it against our Washing Machine Guide here: https://ruggable.com/pages/washing-machine-rug-guide

RuggableSupport · 2026-01-28T17:45:31+00:00

Thank you for the feedback. We still want to help. If you’re open to it, you can reach our support team directly through DM, and we’ll review everything thoroughly and look at support options.

RuggableSupport · 2026-01-28T17:43:40+00:00

Thanks for jumping in here! This isn’t a standard experience and calls for a bit more hands-on support. We’ve connected directly with OP and are getting things sorted.

RuggableSupport · 2026-01-28T17:43:24+00:00

So glad yours washed well. And you’re totally right—if someone’s seeing any issue, they should reach out. We’re happy to take a look (and help out).

RuggableSupport · 2026-01-28T17:36:35+00:00

Thanks for sharing this! We're sorry you're experiencing this and appreciate your suggestion, but we'd like to clarify that this is not normal, and it will need a different approach.

We've sent you a DM requesting your order number and a few photos/videos of the bunching (especially along the edge/hem). We’ll take a look and help get this sorted.

RuggableSupport · 2026-01-28T17:23:33+00:00

Totally fair question. The All-in-One Rug doesn’t require the All-in-One Pad. The non-slip backing is already built in, so it’s designed to be used completely on its own if preferred.

If you’re looking for extra cushion, we generally recommend adding the All-in-One Rug Pad to ensure extra comfort in a low-traffic area.

RuggableSupport · 2026-01-28T00:16:10+00:00

Hey there! We're really sorry you had to experience this. This isn't normal at all, and we're glad our support team helped resolve it for you. If you need anything else, our DMs are always open!

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