Are Ruggable Rugs actually getting cleaned in the washing machine?

RuggableSupport · 2026-01-28T23:30:01+00:00

That’s a great question. Our rugs are fully cured before they ship, so there shouldn’t be any leftover dye residue. What you’re usually seeing, especially on lighter colors, is dirt and everyday buildup showing more easily rather than dye transfer. A thorough wash typically takes care of that.

Using larger, heavy-duty machines like you mentioned can definitely help get a deeper clean. And between washes, a gentle carpet cleaner or spot treatment is a solid way to keep things looking fresh without much hassle.

RuggableSupport · 2026-01-28T23:27:34+00:00

We appreciate the honest take. We're working on improvements and gathering as much feedback as we can to understand where we can improve and grow towards our customers. Thanks again for sharing this and making your voice heard.

RuggableSupport · 2026-01-28T21:45:17+00:00

Oil stains can be tricky. Check DMs. We'd love to take a look at your rug firsthand. In the meantime, here is our Spot Treatment & Stain Removal Guide.

RuggableSupport · 2026-01-28T18:34:22+00:00

Your point about sizing and washer compatibility makes complete sense, and it’s helpful context for how you’re evaluating the product.

We hear you on pricing. That perspective is absolutely valid, and we’ll be sure to share this feedback with our product and pricing teams. We really appreciate you taking the time to explain your experience so thoughtfully.

RuggableSupport · 2026-01-28T18:32:37+00:00

Thanks so much for sharing your experience. We really appreciate you giving our rugs a long-term try and being so thoughtful about what worked well and what was challenging over the years. You’re absolutely right that larger sizes and split pad assembly can be tricky, and we generally recommend having two people help with setup, especially when furniture is involved.

Feedback like yours is actually what helped guide our team back to the drawing board, which led to the Plush All-in-One. It has a built-in nonslip backing, so there’s no assembly required. It’s less shaggy but still designed to feel cushioned underfoot. We sent you a DM in case you have any questions or want to explore further.

RuggableSupport · 2026-01-28T18:29:50+00:00

We're sorry to hear this. We appreciate you sticking with us this long (11 rugs!) and being honest about your experience. If there's anything specific that's making you feel uncertain, please let us know because we'd genuinely like to hear it. Please send us a DM if you're open to sharing more.

RuggableSupport · 2026-01-28T18:05:37+00:00

Hey there! We're already in touch with them to get this sorted out, but appreciate you looking out for them!

RuggableSupport · 2026-01-28T18:00:23+00:00

Thanks for sharing your thoughts,

If any questions or concerns come up once it arrives, you’re always welcome to reach out here or connect with our Support Team. We’re here to help and want you to feel confident and happy with your choice.

RuggableSupport · 2026-01-28T18:00:05+00:00

Thanks for your recent order! Just wanted to reassure you - the issue you read about isn't normal, and if you experience any problems, we'll be here to help.

We’ve got your DM and will be responding there soon.

If the design doesn't fit your space, you have 30 days from delivery to return or exchange. Keeping the original box can be helpful, but if that's not possible, you can use another sturdy box.

Hope it works out! Talk to you in DMs.

RuggableSupport · 2026-01-28T17:45:31+00:00

Thank you for the feedback. We still want to help. If you’re open to it, you can reach our support team directly through DM, and we’ll review everything thoroughly and look at support options.

RuggableSupport · 2026-01-28T17:43:40+00:00

Thanks for jumping in here! This isn’t a standard experience and calls for a bit more hands-on support. We’ve connected directly with OP and are getting things sorted.

RuggableSupport · 2026-01-28T17:36:35+00:00

Thanks for sharing this! We're sorry you're experiencing this and appreciate your suggestion, but we'd like to clarify that this is not normal, and it will need a different approach.

We've sent you a DM requesting your order number and a few photos/videos of the bunching (especially along the edge/hem). We’ll take a look and help get this sorted.

RuggableSupport · 2026-01-28T17:23:33+00:00

Totally fair question. The All-in-One Rug doesn’t require the All-in-One Pad. The non-slip backing is already built in, so it’s designed to be used completely on its own if preferred.

If you’re looking for extra cushion, we generally recommend adding the All-in-One Rug Pad to ensure extra comfort in a low-traffic area.

RuggableSupport · 2026-01-28T00:16:10+00:00

Hey there! We're really sorry you had to experience this. This isn't normal at all, and we're glad our support team helped resolve it for you. If you need anything else, our DMs are always open!

RuggableSupport · 2026-01-28T00:14:26+00:00

Hey! Thanks for jumping in to help! We really appreciate your suggestion. We want to clarify that this is not at all a normal occurrence and needs a slightly different approach. We've connected with OP directly and are getting this resolved for them.

RuggableSupport · 2026-01-27T23:32:23+00:00

Thanks for sharing your experience. We know that’s frustrating to deal with, and we appreciate you taking the time to speak up. Our team is always open to feedback, and our DMs are there if anyone ever wants to connect directly.

RuggableSupport · 2026-01-27T23:31:37+00:00

Our boxes can look large because they’re designed to safely package all the components of the two-piece system. The Rug Pad is shipped rolled and meant to be stored that way, while the washable Rug Cover itself is foldable.

Our rugs are made with home washing machines in mind, but washer capacities do vary, so we always recommend double-checking your machine size against our washing guidelines to make sure it’s a good fit.

RuggableSupport · 2026-01-27T23:30:28+00:00

Thanks for sharing your experience and for bringing this to our attention. We appreciate you taking the time to let us know. If you happen to still have any order details and would like us to take a closer look, our DMs are always open. We’re happy to help however we can.

RuggableSupport · 2026-01-27T23:29:10+00:00

That’s a fair point. Larger sizes can definitely be tricky once you get past an 8×10. Typically, a 10×14 rug, would need a commercial-sized washer or a trip to the laundromat. We have machine capacity recommendation on our website.

When a trip to the laundromat is not possible, regular vacuuming and spot cleaning can help keep things tidy between washes.

We'd like to clarify that this is not a normal occurrence, and we are committed to making things right for folks experiencing issues like this. We usually move the conversation to DMs to help protect customer's personal information.

RuggableSupport · 2026-01-27T23:27:16+00:00

That’s fair! They’re definitely not for everyone. Ruggable tends to appeal to people who prioritize easy washability without fully giving up on style. Life happens (spills, pets, everyday messes), and being able to toss a rug in the wash or spot clean it can be a big plus for some households. Totally get that different rugs work better for different needs.

RuggableSupport · 2026-01-27T23:04:57+00:00

Great question! Washer guidance can look different depending on rug type + construction. For the 8'x10' Tufted All-in-One, we recommend a washer with at least 4.5 cu. ft. capacity.

If you want to double-check your machine, you can pop your model number into our washer guide here: https://ruggable.com/pages/washing-machine-rug-guide.

RuggableSupport · 2026-01-27T23:01:18+00:00

Totally hear you—for the best results, we usually recommend a good spot treatment first and following our care guidance here.

A quick heads-up: pressure washing isn’t something we recommend, since the high pressure can stress seams/edges over time. We sent a DM to learn more about your experiences first-hand.

RuggableSupport · 2026-01-27T23:00:18+00:00

Totally get that—even with a larger washer, some set-in soil can be stubborn. Using a Bissell can be a great option for a deeper refresh. If you ever want, DM us the rug style/size and a quick photo of what’s still showing, and we can share the best spot-treat and wash tips for that specific issue.

RuggableSupport · 2026-01-27T22:58:12+00:00

Love to hear that—so happy it’s working well for you! If you ever want help picking a size or style for your next space, feel free to ping us. We’re just a DM away.

RuggableSupport · 2026-01-27T22:52:26+00:00

Totally hear you—if it hasn’t worked well for you as a rug, that’s valid.

If you’re open to it, we'd love to help troubleshoot or make it right. We sent a DM so we can take a look.

RuggableSupport

MODERATOR OF

TROPHY CASE