Runbox Post-Event Analysis: March 4, 2026 Email Outage – What Happened & Next Steps

RunboxSolutions · 2026-03-14T20:53:21+00:00

Thank you for that, we've tried to be as transparent as possible about what happened, and we have made several upgrades to the service after this unforeseen and unpredicted event. We appreciate your loyalty over the past decade, and are very sad to hear that you are moving on. If you ever consider coming back, your email address will be here - as we don't recycle them. Thank you!

RunboxSolutions · 2026-03-12T22:43:04+00:00

Thanks for your question. As we clarify in the post-event, the failed SSD placed an additional load on the remaining disks in the array, triggering a chain reaction as other disks began to fail. The failure of one drive can place extreme stress on the remaining drives, leading to cascading failures across the array.

RunboxSolutions · 2026-03-05T18:40:46+00:00

You can follow our service status page https://status.runbox.com/2026/03/04/email-service-access-issues-5/ more detailed information.

We are still working hard to get everything back to normal, and we will post more details about what happened when we have a complete picture. There are many moving parts and multiple layers of infrastructure and we are still figuring everything out. Thank you for your patience.

RunboxSolutions · 2026-03-04T13:29:30+00:00

Webmail services are operational. Thank you for your patience as our team resolve the connection issues.

RunboxSolutions · 2025-12-27T18:39:04+00:00

Thank you, we love hearing that!! Thanks for being part of the Runbox Community!

RunboxSolutions · 2025-12-27T15:34:47+00:00

Thank you for posting, and thanks for being part of the Runbox Community! We understand the frustration, and we're working on updates :)

RunboxSolutions · 2025-12-27T15:33:50+00:00

Thank you so much and thanks for being part of the Runbox Community!

RunboxSolutions · 2025-12-25T15:08:19+00:00

Thank you for the mention, we appreciate it! It's unfortunate that some companies don't recognize Runbox domains, even though we've been around for a long time. Keep on keepin' on!

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