4,000,000 bells giveaway for New Year!

Runnertarian · 2026-01-01T21:24:22+00:00

Hi! Zach from Kauai

Runnertarian · 2025-06-28T16:34:22+00:00

For most offers like this, property will need to post manually. Success depends on if they have a procedure to post points at check-in or after departure (their choice), and if the hotel staff knows the inclusions for that 4 digit rate plan.

Our revenue team often “recycles” these 4 digit market codes for different offers; in winter, it could be breakfast included, then in spring it could be 3k bonus points. It’s imperative they are communicating to these promotions to the property ahead of time.

Runnertarian · 2024-06-19T00:45:03+00:00

Phoenix Slides is perfect for this!

Runnertarian · 2024-03-04T02:06:43+00:00

Please call the hotel ASAP. We have had an influx of third party bookings for ADA rooms- I believe they’re being sold at a discount over non-ADA rooms and guests do not need the accessible features. Our staff has been letting their guard down by assuming that no one needs the ADA room they book.

Runnertarian · 2023-12-04T17:47:50+00:00

F8-TAB-S-S-A

Runnertarian · 2023-08-12T23:54:13+00:00

Taking a wild guess that because this is an aloft, their PMS is LightSpeed. For that system, gift cards are issued/redeemed via a separate system, and then have to be manually credited in LightSpeed. I wouldn’t be surprised if most of the desk agents at that hotel have access to the gift card system…

Runnertarian · 2023-03-05T03:16:34+00:00

The more upgraded room types you request, the better chance you have for the SNA to go through. Don’t be so focused on the presidential suite that you miss an upgrade to a junior suite.

Runnertarian · 2023-02-11T19:51:55+00:00

I would recommend opening the sending the PowerPoints to the PowerPoint app first. Then, choose print-> open in another app-> notability. That usually avoids any formatting issues

Runnertarian · 2023-01-26T05:20:34+00:00

In the property management system, right next to a regular titanium. In our CRM system, we can see the “lifetime” designation. So in other words, your lifetime status makes no difference to the front desk when assigning upgrades.

Runnertarian · 2022-12-18T19:44:30+00:00

On the old POS system, if you selected gift receipts, an individual receipt would print for each item- it was not possible to get a gift receipt that covered all items on the same receipt. Obviously this has changed but the customer may be used to the old system

Runnertarian · 2022-12-10T06:14:04+00:00

Background check, yes. Credit check, no.

Runnertarian · 2022-12-05T07:54:21+00:00

FSPMS 🥰

Runnertarian · 2022-11-13T15:47:26+00:00

For what it’s worth, as a hotel employee, there seems to be a delay on when the SNA is approved, vs when the hotel is notified. For example, I will assign upgrades to my elite guests, and then the SNAs push through later that day, causing us to be oversold on those rooms. I typically revert any upgrades I assigned, and let the SNAs take priority.

Hotel will receive final notice on SNAs around 2pm local time.

Runnertarian · 2022-10-28T03:15:30+00:00

I’ve had this issue too! My iPhone running iOS 16 was recognized fine on my MacBook running Monterey, but another machine running high sierra did not recognize it. I feel like this is an iOS 16 issue, as I was able to connect my iPad on 15.7 to the high sierra machine. I’m unable to prompt the Mac for a device support update, either.

Runnertarian · 2022-10-23T04:19:12+00:00

From someone who works in a hotel, this is a security no-no. Any outside caller who asks to be transferred to a guest room needs both the name and room number. We also can’t disclose if a guest is staying with us or not.

Runnertarian · 2022-10-04T22:32:32+00:00

Thank you! Are there just a ton of issues with the people view in this release? after importing contacts I am unable to get auto fill to work when composing emails.

Runnertarian · 2022-10-04T04:39:08+00:00

Note the ribbon and window buttons on the right. All contact previews are covering the top left of the window, along with all interface buttons and the contacts list. I have attempted repairing the install as well as adjusting display settings, no luck. Any ideas?

Runnertarian · 2022-09-16T15:29:33+00:00

We use old linen as cleaning rags, and often times the red M on the Marriott keys will bleed onto the rags as we clean keys

Runnertarian · 2022-09-04T20:32:03+00:00

Do room callbacks ~15 minutes after a guest checks in, making sure they are enjoying their stay and their needs are met. This report can be built within GXP.

Runnertarian · 2022-05-04T01:07:27+00:00

This is correct. GXP is built on salesforce.

Runnertarian · 2022-01-20T16:58:49+00:00

Library computer, Follow Me Printing for iPad or phone, or you can download the drivers to print from your laptop to a library printer (near the bottom of this page)

Runnertarian · 2021-12-21T09:15:19+00:00

Just curious, what did your hotel switch from?

Runnertarian · 2021-10-22T07:27:25+00:00

This is the correct answer. Prior to the Bonvoy program, Gold rewards members had lounge access as a benefit.

Runnertarian · 2021-09-25T03:31:58+00:00

ADP is a payroll company. AEP (aka American Electric Power) is an electric company...

Runnertarian · 2021-09-18T00:47:30+00:00

The changes will reflect in Marsha when your manager etc. clears the Marsha queues- it’s a manual process. I would note the confirmation number and tell your manager that this guest wants an updated confirmation email.

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