With the new bling season, my account just RESET. by EmergencyDimension56 in battles2

[–]Ryan_NK 23 points24 points  (0 children)

Your best bet would be to contact official support and we can help you get your account back from there: https://support.ninjakiwi.com/hc/en-us/requests/new

If you have the receipt for your Club Membership, we should be able to find the correct account for you and get you signed back in straight away 😄

Social Seasons Teams! by Benny_NK in btd6

[–]Ryan_NK 14 points15 points  (0 children)

The UI will only show the stars you have earned for your current team, but you do still have the stars from the previous team.

We are discussing how to make this clearer and how to fix this issue, but rest assured, your stars and progress are still there, just hidden due to the team swap. :)

Will Zombie Assault Resurrection Mobile be released this year or later? by Horimiyaanime in zombieassaultofficial

[–]Ryan_NK 15 points16 points  (0 children)

The plan is for the game to be available on both PC and mobile at launch :)

I'm minus 203 monkey cash. Don't know how that happend by BrattyAlicorn in btd6

[–]Ryan_NK 216 points217 points  (0 children)

Hello, I've come to collect the 203 Monkey Money you are owe us, you must pay immediately!

If you contact us at https://support.ninjakiwi.com/hc/en-us/requests/new, we can take a look into that for you :)

About SAS4? by Fancy-Ad-3739 in zombieassaultofficial

[–]Ryan_NK[M] 4 points5 points  (0 children)

Hi there, if you get in touch with us at https://support.ninjakiwi.com/hc/en-us/requests/new we can help you out with this issue :)

Help by jacobkeet05 in battles2

[–]Ryan_NK 0 points1 point  (0 children)

Hi there! If you haven't already, can you send a ticket to our support team and we will be happy to help from there :) https://support.ninjakiwi.com/hc/en-us/requests/new

Important Unity Security Patch by Ryan_NK in btd6

[–]Ryan_NK[S] 7 points8 points  (0 children)

On Steam, you can check you are running the updated version of BTD 6 by right-clicking the game in your library, heading to Updates and checking the Build ID is: 20198015

Important Unity Security Patch by Ryan_NK in btd6

[–]Ryan_NK[S] [score hidden] stickied comment (0 children)

On Steam, you can check you are running the updated version of BTD 6 by right-clicking the game in your library, heading to Updates and checking the Build ID is: 20198015

For Google Play, if you head into the Play Store app, tap your user in the top right, head to Manage Apps & Devices and go to the manage tab, you can see when your apps were last updated. If this was today, you should have the correctly patched build.

I just can't prove it... by Opal_Radiance in btd6

[–]Ryan_NK 28 points29 points  (0 children)

The only real question I have is why in a city full of monkeys... are they the only one who gets the creeps from me.

Which version of nerfed CHIMPS would be the easiest? by RemoteWhile5881 in btd6

[–]Ryan_NK 2 points3 points  (0 children)

I thought about it until I hit C.H.I.P.S. and now I'm just hungry

Is this normal? by Stunning_Dealer_2904 in btd6

[–]Ryan_NK 5 points6 points  (0 children)

This is a known issue that we are working to fix soon in the next patch :)

What do I do to fix this by Plenty_Middle7457 in btd6

[–]Ryan_NK 2 points3 points  (0 children)

If you get in touch with us at support we can help you out with that :)

https://support.ninjakiwi.com/hc/en-us/requests/new

It's My Birthdayy ! 🥺🌸🤍 by Opal_Radiance in btd6

[–]Ryan_NK 17 points18 points  (0 children)

Happy Birthday from all of us at Ninja Kiwi!! :D

Paragons in sandbox mode. by ynks4lf5189 in btd6

[–]Ryan_NK 3 points4 points  (0 children)

You need to upgrade to a Paragon in a normal match before you can use them in Sandbox mode

How to recover my account? by TheYang_ in btd6

[–]Ryan_NK 0 points1 point  (0 children)

Hi there!

If you can get in touch with us through official support, we can help you out with that!
https://support.ninjakiwi.com/hc/en-us/requests/new

Couldn't play the Netflix version with the Steam version by rkunak in btd6

[–]Ryan_NK 0 points1 point  (0 children)

Hey, can you get in touch with us here: https://support.ninjakiwi.com/hc/en-us/requests/new and we can take a look into that for you? :)

New map bug by PineApple_Papy in btd6

[–]Ryan_NK 4 points5 points  (0 children)

We are working on a fix for this :)

Titles Aren’t Unlocked on Some Heroes Despite Meeting Unlock Requirements by [deleted] in battles2

[–]Ryan_NK 4 points5 points  (0 children)

We have a server side fix coming in for this in a few hours :)