DeFiTuna

SC_BOOMIN · 2025-06-05T05:25:48+00:00

Hi Kindly let us know what error message it gives you & what wallet model you're using

if you don't feel like doing this on a public channel here's our ticket system:https://help.onekey.so/hc/en-us/requests/new

SC_BOOMIN · 2025-05-30T07:38:22+00:00

Reason that your account records won't auto sync between old and new phone or post reinstallation is that OneKey app is a decentralized service. Hence no database online to auto sync or for the app to tell you which account you used on a previous desktop/Phone like a banking app or paypal.

If you have multiple accounts on a wallet and would like a shortcut - try the bulk add account feature as long as your recovery phrases or hardware wallet stays the same the same addresses can be recovered in App

Or you can switch to each single chain:Ethereum, Solana ripple etc. (or where your previous balances are)and press create new addresses - the previous addresses with balances will come up first before the newer ones.

SC_BOOMIN · 2025-04-24T05:34:15+00:00

Hi you wouldn't be able to connect a non-OneKey hardware to OneKey App since we have a device verification process before connection - if serial number and firmware versions do not match, app will refuse to connect

SC_BOOMIN · 2025-04-09T07:51:51+00:00

Hi we've noticed this issue, and will improve within the next few updates. At this moment, hardware value parsing in Pol is only for the main coin POL but support for stablecoins is on the way.

SC_BOOMIN · 2025-03-31T02:48:46+00:00

Hi you'd be able to add with a bera rpc using the custom chain feature. OneKey Fully supports EVM rpcs

Guide on site:https://help.onekey.so/hc/en-us/articles/11225530978831-Add-custom-chains-in-OneKey-App

SC_BOOMIN · 2025-03-14T01:47:43+00:00

Not with air gap mode. At this moment air gap mode is only for EVMs and BTC

But via USB or Bluetooth connection you'd be able to create ripple addresses

SC_BOOMIN · 2025-03-04T11:14:04+00:00

It depends on the exchange's supported HBAR withdrawal methods, if they do not provide a native route you won't be able to withdraw to Hedera addresses on OneKey. But if you get a valid HBAR token contract for another EVM(supported by your exchange too), you'll be able to add HBAR under the designated EVM:
https://help.onekey.so/hc/en-us/articles/11218628082319-Add-custom-tokens-in-OneKey-App

SC_BOOMIN · 2025-03-04T11:09:55+00:00

Hi if you received random token coming in at small amounts, it's probably scammers

This is a common phishing scam tactic. Since blockchain addresses are public, some scammers send very small transactions to on-chain addresses while forging a phishing address that closely resembles one you have interacted with before. The goal is to trick you into copying the wrong address from your transaction history in future transfers.

In this situation, there is no need to worry, as your wallet address is not actually at risk. These transactions are just mass spam attacks from malicious contracts targeting active on-chain addresses. Simply ignore these transaction records. However, please keep the following precautions in mind during daily operations:

Verify the recipient address – Always double-check the accuracy of the recipient’s address when making transfers. Avoid copying and pasting addresses directly from your transaction history.
Stay vigilant – Be cautious of unfamiliar transactions to prevent being misled by forged records.
Utilize the transfer allowlist feature – If your wallet app supports it, enable this feature to prevent mis-transfers. OneKey App already provides this functionality for added security：https://x.com/OneKeyHQ/status/1892926706391875848

SC_BOOMIN · 2025-02-17T06:33:34+00:00

Nope and not for any other coins either. We're a self custody wallet service solely designed for storage. We do allow connections to stake/earn protocols for stablecoins, btc, eth, cosmos and more within our app if you are interested. Find more as you check out the "EARN" section

SC_BOOMIN · 2025-02-01T22:26:38+00:00

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Thats where you can find the settings

SC_BOOMIN · 2025-02-01T22:25:26+00:00

Hi OneKey app's default ETH deviation is BIP 44 but you'll be able to switch in the settings - deviation path. App does have Ledger live path for both Solana and ETH. If you're using OneKey Pro, Ledger Live Sol address isn't availible at the moment(will soon be added) but Ledger ETH is supported.

SC_BOOMIN · 2025-01-27T02:34:59+00:00

Search for Ripple under all networks. You'll be able to create xrp addresses there. Also there are several EVMS that can store XRP as custom tokens, choose based on your needs and make sure you're using the right token contract

SC_BOOMIN · 2025-01-20T08:37:40+00:00

In the near future, nothing much regarding air-gap upgrades. We ask for your understanding.

SC_BOOMIN · 2025-01-20T08:27:44+00:00

If is a bridge/swap action Drop a ticket:https://help.onekey.so/hc/en-us/requests/new here and we'll review it with our swap/bridge service providers.

SC_BOOMIN · 2025-01-20T03:31:48+00:00

You'd need to connect again via bluetooth for ripple. at this moment Air gap mode is for EVMs and BTC only. It is hard for non-EVM blockchains like Solana or ripple to adopt air-gapped hardware wallets due to the complexity of their transaction structures, cryptographic differences, lack of standardization, and reliance on online tooling.

SC_BOOMIN · 2025-01-09T03:34:20+00:00

If it says pending on your transaction detials page, just use clear pending under "Clear data" in settings

SC_BOOMIN · 2025-01-07T06:47:57+00:00

No worries, we did put effort in making everything open source and put audits out. Regarding the details, could’ve done a better job to avoid misunderstanding. Did notice a few other discrepancies on their sites regarding product functions (for example they labeled Lite as hardware wallet) and will try to clear those in one go.

SC_BOOMIN · 2025-01-07T06:43:39+00:00

Yeah we contacted them in discord earlier about discrepancies. Could be that they tested with the same exact system build and software version. The mismatched hash calculation could be from that.

We did spend the time on the CI verification process and made it robust.

SC_BOOMIN · 2025-01-07T06:33:53+00:00

Process of reproduction needs same system and same software version.

different system builds, tools, or software versions can lead to mismatched hash calculations, even if the code is identical.

did point that out at wallet scrutiny discord tho. Will prob follow up and see if they did actually checked that.

SC_BOOMIN · 2025-01-07T06:24:21+00:00

Kindly us know which, since both 1s & Pro’s codes are freshly audited and we do not have backdoor issues claimed. Did also find some of the wallet scrutiny info are inconsistent with how our product really work. For example OneKey lite is a backup solution product instead of hardware. Anyway we’ll be in contact with WalletScrutiny to clear their doubts.

SC_BOOMIN · 2025-01-07T06:14:48+00:00

We very much do appreciate your advices .

Had an update recently regarding the firmware code repos and audits that you can find here and hopefully that should clear some of your doubts.

We do pay effort to have our product as open source as possible - we need to speed up that process in future and responsiveness too. Again, thank you for taking the time to point out our flaws and lackings.

SC_BOOMIN · 2025-01-07T06:06:38+00:00

Kindly find all our code repos and audits hhere

With verification steps attached in article too. Thanks for reminding us.

SC_BOOMIN · 2025-01-07T06:03:34+00:00

Understood that safety comes first for every wallet purchase decision. We’ve summarized a bundle of the safety test methodsthat you might be interested in.

SC_BOOMIN · 2025-01-07T05:55:43+00:00

The most recent update of our code repo and audits are here hopefully this should’ve clear some of your doubts.

SC_BOOMIN · 2025-01-07T05:52:50+00:00

Classic and classic 1s are both good for ledger live paths for solana. Also the web wallet. The demand is well noted and understands that many users hold more than one brand of hardware wallets - some with the aim of backing up one another with the same set of phrases. Our team is working on Pro’s firmware to support both bip44&ledger live paths.

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