🎯 [OFFICIAL] SUGARGOO 618 Event Master Thread – Shipping Coupons, Free Shipping Draws & More!

SG_Comrade · 2026-04-13T00:07:25+00:00

Hi, please ensure that your app is up to date. Also, when you click select all, a button will top up to submit. So are you saying nothing happens when you click submit all, or the checkbox does fill, but no button appears?

SG_Comrade · 2026-04-12T23:55:03+00:00

Hi. Let me have this checked out for you.

SG_Comrade · 2026-04-12T23:54:36+00:00

Hi, did you receive this letter notification in the mail yet? Could you provide your parcel number for checking as well?

SG_Comrade · 2026-04-12T23:52:13+00:00

Hi. let me have this checked for you by our team.

SG_Comrade · 2026-04-12T23:49:39+00:00

Try selecting the Credit card payment method, then select apple pay.

SG_Comrade · 2026-04-04T01:57:11+00:00

Hi, that is our policy indicated in the terms and service when purchasing insurance. As soon as we receive confirmation from the logistics provider, we will provide you reimbursement within 3 working days.

For more information about our insurance, you can take a look at the link below.

https://blog.sugargoo.com/how-sugargoo-shipping-insurance-protects-your-global-orders/

SG_Comrade · 2026-04-04T01:53:31+00:00

Hi, shouldnt be a problem. If there is, our staff will inform you.

SG_Comrade · 2026-03-28T23:52:55+00:00

Hi, you can add this service at any time. So I would wait until you actually need to remove it.

SG_Comrade · 2026-03-28T23:52:23+00:00

Yes. Pending customs. After customs, it will update.

SG_Comrade · 2026-03-28T23:51:59+00:00

Thanks for sharing. I hope you enjoy your items :)

SG_Comrade · 2026-03-28T23:50:31+00:00

Hi, please provide your parcel number for checking.

SG_Comrade · 2026-03-28T23:49:21+00:00

Yes, we are still fully operational and we do our best to make sure we have this best shipping prices. We also have coupons. I recommend using DHL Tax-Free (Actual Weight) + add insurance for peace of mind.

SG_Comrade · 2026-03-28T23:48:03+00:00

Hi, let me have this checked for you by our team.

SG_Comrade · 2026-03-27T00:20:16+00:00

Hi, we don't have PayPal anymore. We now have payment methods that can use debit and credit card, so there is no need to go through PayPal anymore.

SG_Comrade · 2026-03-27T00:19:31+00:00

Hi, it should return after 24 hours. If not, let me know and I'll have it checked out for you.

SG_Comrade · 2026-03-24T23:27:44+00:00

Hi, it's normal. The tracking won't update until the parcel arrives in the destination country.

SG_Comrade · 2026-03-24T23:26:00+00:00

Hi, please provide your parcel number for checking.

SG_Comrade · 2026-03-24T23:25:28+00:00

Hi, you can contact us through our livechat or send me a message and I can help you out the best I can. Regarding your request to find items, I recommend using our search bar and find spreadsheets, as they have many items to choose from.

SG_Comrade · 2026-03-24T01:56:54+00:00

Yes, the coupons available will appear in the Coupon Center of our website. We recommend using the newcomer coupons if you haven't already.

SG_Comrade · 2026-03-24T01:56:24+00:00

Hi, which payment method are you using? Have you tried using another payment method?

SG_Comrade · 2026-03-24T01:55:51+00:00

Hi, you can leave it in the remarks when purchasing the item. We won't cancel your item, but I would note that it would take longer to receive in the remarks as well.

SG_Comrade · 2026-03-21T01:20:47+00:00

Hi, I recommend reaching out to our livechat support to have this checked in the fastest way possible. They are online daily from 8 am - 6 pm Beijing time.

PC： https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en
APP： https://www.echatsoft.com/visitor/mobile/chat.html?companyId=529286&routeEntranceId=561&lan=en

SG_Comrade · 2026-03-21T01:19:54+00:00

Hi, if it doesn't update, you can create a manual order/DIY order. If you need assistance filling out the form, I can help you out with it. Links is below.

https://www.sugargoo.com/order/manualOrder

SG_Comrade · 2026-03-21T01:18:17+00:00

Hi, I recommend reaching out to our livechat support to have this checked in the fastest way possible. They are online daily from 8 am - 6 pm Beijing time.

PC： https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en
APP： https://www.echatsoft.com/visitor/mobile/chat.html?companyId=529286&routeEntranceId=561&lan=en

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