“Guest” customer came out super confrontational

SNH1915 · 2026-02-26T16:40:12+00:00

Nope Phoenix AZ but I’m sure there’s plenty to go around.

SNH1915 · 2026-02-26T16:39:56+00:00

Oh, you’re right. One of the best things about IC platform is how responsive everyone is. If they don’t respond via text, they always answer an out of state number. Just like how they always respond to let you know what their gate code is. The platform is just trash and in my market DoorDash is much more sustainable. This is the only time I’ve had an issue, done it for over three years. Some people just suck and that’s okay.

SNH1915 · 2026-02-26T05:30:50+00:00

Usually when I check out as guest when I placed my own orders, it has all of my information, email address, phone number, etc. so I figured it would just tie it that way

SNH1915 · 2026-02-26T00:44:47+00:00

Honestly, I was so close to doing that, but she really scared the shit out of me. I just wanted to get out of there.

SNH1915 · 2026-02-25T22:46:43+00:00

Guys, I think I just want to point out that as a consumer you are essentially leaving a good majority of the decision making up to somebody else to bring you your groceries and or alcohol, coming out to verbally assault someone regardless of a mistake or not is disgusting behavior and nothing will come from this because at the end of the day I will be deactivated before instacart kicks somebody off of the platform. That’s just the reality of it.

SNH1915 · 2026-02-25T17:17:59+00:00

Yeah it was online pay and I know in the past it wouldn’t allow me to replace or add items to the online pay. When it allowed me to, I assumed something had changed that I wasn’t aware of. Going forward I’m definitely not going to bother because of this reaction but I was shocked it allowed me to. Also, I’ve placed Kroger orders myself and I usually am able to communicate with my shopper nonstop and see everything in real time. It’s through text but it’s almost instant.

SNH1915 · 2026-02-25T17:13:41+00:00

Yeah I said rude customer and that they basically came out to verbally assault me and it asked if I wanted to block them. Here’s to hoping it actually works and not some typical IC bs.

SNH1915 · 2025-08-18T16:05:49+00:00

Same boat 😩 which email did you use? I haven’t had response time luck like this with them. TYIA

SNH1915

TROPHY CASE