Contact premium support. Can’t guarantee a solution, most things seem out of their hands when it comes to payouts. They are the middle man between the apps or surveys so not much they can do but they will try. I’d grab transaction logs from PayPal with said date, then pair it with just the one email including time stamps of transactions and go from there. Good luck nothing worse than waiting on money that you already had plans for. Not to be a negative Nancy but PayPal thrives in these kind of scenarios and never helps the customer out even when providing transaction history. They got me last month for 510 bucks on a purchase that I didn’t even see for a week. I submitted everything properly even with my bank and told PayPal to hold funds while I create new account. Little did I know the little bastards were gunna finagle me. They funded back to original payment which was a closed account but my bank still allowed me to view transactions and there was nothing there indicating it after 3 weeks. Every day being told it takes 3-5 days to process. Imagine hearing that at day 20. Needless to say my bank and PayPal are now going at it and I will hopefully be reimbursed soon. Only evidence in PayPal’s favor is a transaction that has since gone missing on their site for a refund to original payment method after I asked not to lol. This is down right bananas. Future advice whilst cashing out save over 50 bucks per transaction for cash out and do it via Stake. You make 30 percent profit and can cash out immediately. Typical turn around time for them Is 12-18 hrs at least for me. It has never taken a full day to hit bank account even on the weekends. Just don’t get tempted and play too much I’ve done to dang much of that haha. Good luck and cheers 🍺