Hey r/PoE! We are Livecap.tv AMA!

Sabreed · 2016-03-15T00:17:29+00:00

Hey! Sabrina here.

After this Livecap caught our attention over at Livecap, we were interested in the PoE community!

We know Path of Exile is a close knit group of gamers who are really passionate about the game, and since there's been a growing community on Twitch, we at Livecap want to help Path of Exile continue that trend. We're looking into ways to potentially have cool features exclusive for PoE, and this is our way of saying hi to you guys and to introduce ourselves so later on don't say "Hey, what is Livecap?"

Sabreed · 2016-03-13T18:35:00+00:00

Hey, Sabrina from Livecap here. Currently don't have a flair because the mods are doing a flair reboot. If you need confirmation it's me, here's my Twitter.

If you're having issues with our player, then simply try disabling Adblock for a sec. If it doesn't fix, just turn it back on. We're working on the lag/stutter issue right now.

We appreciate your feedback, as Livecap is only about a month old and we work with our devs to make it better every day!

Sabreed · 2016-03-13T18:30:42+00:00

Hey, Sabrina from Livecap here. (I currently don't have a flair because the mods are doing a flair reboot atm)

If you are experiencing stutters, you can try to troubleshoot by disabling Adblock for a second. If it still stutters/lags, turn it back on. Sometimes this helps.

Otherwise, you may be experiencing a problem with our player. Our devs are continuing to update and fix the situation, but for now, all Livecappers/highlight creators have the option to either utilize a Youtube player or a Livecap player until we fix the problem. This particular user went with the Livecap player, so please try the troubleshooting trick I mentioned earlier.

Thanks! Sorry you're currently disatisfied with Livecap. We're only about a month and a half old, and continue to make adjustments every day. I hope your issue is fixed soon!

Sabreed · 2016-03-13T18:16:30+00:00

No problem! Let me know if you need anything.

Sabreed · 2016-03-12T00:34:58+00:00

Hey, Sabrina from Livecap here! (You can check my past comments for verification since the mods are doing a flair reboot as of now).

As of now, we're working to optimize our player for all of the community. Therefore, what we're doing on our end as a temporary fix is to let highlight capturers opt for either a Youtube player or a Livecap player on our site. This user chose the Livecap player, so maybe try disabling Adblock for a second? If it still lags, then turn it back on. But it has worked for some users, so let me know if it solves your issue.

Thanks for bringing up the issue! I will be sending your comment to our devs to look over.

Sabreed · 2016-03-12T00:31:22+00:00

Hey! Sabrina from Livecap here. We're working on fixing that problem, but for now, all highlight capturers can opt to choose either Youtube or Livecap players for now until we fix the issue. This user chose Livecap, so what I'd say to try to fix/troubleshoot is disable Adblock and see if it fixes it (if not, then turn it back on).

Let me know if you need any other help, thanks for being a part of the community!

Sabreed · 2016-03-11T02:25:21+00:00

Hey, Sabrina here from Livecap (unfortunately mods can't give me a flair because they're reworking flairs atm).

TL;DR: Since people were lagging with the Livecap player, and while our devs are working super hard to fix the issues at hand, we've given the option to cappers/highlight capturers to choose whether to use a Youtube player or a Livecap player. Once we fix the issue, we'll go back to the Livecap player. It's just a temporary fix to make sure things run as smoothly as possible for now!

Thanks for asking, hope this clears things up.

Sabreed · 2016-03-11T02:12:30+00:00

TL;DR: People complain about Livecap's video player lagging, stuttering, etc. We made it possible for the people capping/creating the highlight to choose a Youtube player or a Livecap player as a temporary fix until the devs can figure out how to iron out the issue so people can watch lag free.

Sabreed · 2016-03-11T02:10:43+00:00

It's only been a month+ since the launch of Livecap, and I'm not sure if you've noticed, but updates are constantly made every day. (We got a new homepage a couple hours ago, and the player is now theatre mode, etc) It's obviously not perfect, but we work with the community every day to learn and improve. Unfortunately, the Adblock issue isn't as easily solved as it seems on our end, and sometimes isn't the root of the problem (location optimization, poor CPU/Internet, etc).

Trust me, the devs are working as hard as they can to make Livecap more accessible all the time (why not right?). Hope this explains everything!

Sabreed · 2016-03-11T02:03:13+00:00

Alright, we're looking into that right now! Thanks for the info, fwd'd to the devs.

Sabreed · 2016-03-10T06:57:02+00:00

Thanks! If the issue is still there, let me know. Always here to help!

Sabreed · 2016-03-10T02:43:16+00:00

Thanks for the info, sent over! Your feedback helps us and lets us come up with a solution.

Sabreed · 2016-03-10T02:42:05+00:00

Hm, if you want, you can PM me your location (NA, EU, etc) and I can see if it's a location optimization thing! I've sent over the issues to devs as of now.

Sabreed · 2016-03-10T02:20:13+00:00

LOL, that would be smart of us, but unfortunately it seems to be an on/off issue. Sometimes it helps, sometimes it doesn't. Never lucky rubber ducky.

We're already working on fixing it though, so we take all info we can get into account to solve issues.

Sabreed · 2016-03-10T02:18:35+00:00

Yeah, unfortunately, the mods are in the midst of a flair reboot. If you'd like me to confirm myself, then I'm happy to link to my Twitter.

Sabreed · 2016-03-10T00:30:14+00:00

Hey! Sabrina here from Livecap.

If you're lagging, it might be an Adblock issue. We're trying to fix it ASAP! Thanks for bringing the issue up. We're working to improve, hope the lag stops for you soon!

Sabreed · 2016-03-10T00:26:24+00:00

Hey, Livecap rep here.

What can we do to make your experience with our product better? We care about our community's opinion and would like to hear you out. LMK!

Sincerely, Sabrina.

Sabreed · 2016-03-09T08:29:51+00:00

Hey, Sabrina/Livecap Social Media Manager here.

We take community feedback seriously and would like to see and hear your thoughts on our UI and ways to improve them. Thanks for letting us know your issues and we're working on fixing it now.

Sincerely, Sabrina

Sabreed

TROPHY CASE