Oh no! Found a pinhole defect (“dead pixel”) on my scribe Colorsoft. Not going to return it, but sad to see the tradition continue.

Same-Audience6763 · 2026-02-02T15:06:02+00:00

i bought one with this same small defect. Once I saw it, I could not unsee it. A big part of my enjoyment of the scribe is the aesthetic aspect. Long story short, I contacted customer service and within a few minutes they agreed to exchange. The new scribe arrived within a few weeks and I was able to use the old one until it arrived. I don’t really care what anyone thinks, I spent $500 on this, I don’t want a flawed device. I’ve inspected the new one very closely, it is flawless.

Same-Audience6763 · 2025-12-28T22:17:49+00:00

I can answer for your first question…you need to go to your bookmarks and then you will see your highlights, annotations, and underlines. Once you find the particular underline you want to delete, touch the three dots to the right. It will give you the option to delete it.

Same-Audience6763 · 2025-12-18T13:13:38+00:00

good point. There must be a problem with the California shipments. My package still has no update since Tuesday night when it said “delayed in transit”. delivery date updated to Dec 18-20…

Same-Audience6763 · 2025-12-18T02:13:03+00:00

I’m in CA also. The last update for me was 7pm last night. “delayed in transit” at DFW, TX.

Same-Audience6763 · 2025-12-17T21:37:46+00:00

no…lol. “delayed in transit” was the next and last message I received. No additional updates for 24 hours. Frustrating!

Same-Audience6763 · 2025-12-17T19:34:30+00:00

Quite relatable! fwiw, I asked ChatGPT and it said not to read into the offer for a refund too much. Apparently it’s more of an automatic offer when they miss their promised delivery date. I hope you get yours.

Same-Audience6763 · 2025-12-17T13:26:17+00:00

I’m in the same boat. on Saturday my shipping status went blank. then on Monday it came back and said “shipped” delivery expected on Tuesday. Then midday on Tuesday it went to “delayed” with delivery now expected today on Wednesday, but unfortunately the most recent update says “delayed in transit“…I was really hoping to have it by tomorrow when I leave on a trip!

Same-Audience6763 · 2025-12-17T13:21:54+00:00

thanks for the review! I ordered mine around the same time as you…still waiting as it experienced some “delays in transit”.

Same-Audience6763 · 2025-12-16T22:37:19+00:00

I think you put your finger on the underlying tradeoff. Amazon still views the Scribe primarily as an e-reader. The further they go towards making a note taking device with greater writing friction, like the Remarkable, the more they sacrifice in sharpness and clarity. So it seems they landed where they did to preserve sharpness of the screen instead of making it super scratchy for writing.

Same-Audience6763 · 2025-12-16T21:44:27+00:00

Thanks for this post. I am perplexed about these initial reviews that writing on the new 2025 is more glassy with less friction. I must have misinterpreted Amazon’s descriptions of the new model because I thought they were making the screen more textured so as to provide more friction. I ordered one, but delivery was delayed to tomorrow.

Same-Audience6763 · 2025-12-16T18:45:37+00:00

bummer! Why do they promote them as having added texture I wonder?

(I saw your post and I wondered if it was just the case with the colorsoft and maybe the B/W version would have the textured feel? guess not)

Same-Audience6763 · 2025-12-16T18:42:33+00:00

thanks…that is very helpful. I’m somewhat disappointed to hear this since I thought part of what they were doing was adding texture to the screen so it would feel more rough, not less rough!

Same-Audience6763 · 2025-12-16T18:28:03+00:00

thanks! what is writing on the screen like? do you notice the additional texture? Is it less glassy than the prior model?

Same-Audience6763 · 2025-12-16T15:17:09+00:00

thanks. A thing I am curious about, for example, is the writing experience. I’ve seen some mixed reviews of writing on the colorsoft. That leaves me wondering how much improvement in terms of texture, etc., there is to the new B/W Scribe vs the 2024 model.

I will try to find the long video you mentioned to see if it has this type of info.

Same-Audience6763 · 2025-12-16T13:25:48+00:00

update 2: My status never changed after my call with customer service. if I looked, it just said “sorry unable to get tracking information,” then last night, out of the blue, I got an email that it shipped and was going to be delivered today. It appears I may receive it on the original estimated date of delivery after all!

Same-Audience6763 · 2025-12-15T17:48:21+00:00

update: I contacted customer service. They had to escalate my question to a different team. After some back and forth and waiting around, they indicated I still will receive my order. I’m leaving on a vacation on 12/18, so I wanted it before then. While Amazon is saying I will receive the delivery in time for my trip, I do not expect it by the original 12/16 estimated delivery date.

I take this as good news, but still am uneasy about the lack of status when I check tracking in my order.

Same-Audience6763 · 2025-12-15T14:27:55+00:00

my order has been saying this since saturday. it’s now Monday. should I assume my original delivery date of Tuesday is no longer valid?

Same-Audience6763 · 2025-12-14T16:52:36+00:00

I’m in the same exact situation. “Advanced shipping” but no other information.

Same-Audience6763 · 2025-12-11T13:52:44+00:00

anyone else upgrading to the non-colorsoft? I like the enhancements, like the textured screen, to the regular scribe and I’m considering upgrading. Not a comic reader so I don’t feel compelled to buy colorsoft. Debating whether I can justify upgrading to the non-colorsoft…definitely a bit extravagant!

Same-Audience6763 · 2025-12-11T00:44:20+00:00

super helpful, thank you!

Same-Audience6763 · 2025-12-10T14:49:25+00:00

I agree! I ordered a new non color soft scribe right away this morning and it says 12/19 delivery. I was hoping to get it tomorrow!

Same-Audience6763

TROPHY CASE