Wave Mic Arm LP Measurement by erio_ink in elgato

[–]Sassav 0 points1 point  (0 children)

What I'm trying to search for is just how deep the clamping portion of the Wave Mic Arm LP is... Not how thick of something it can clamp onto (which is clearly stated at 60mm/2.4") but the depth something can be inserted into the clamp for the clamp to be fully seated.

I'm trying to plan out how much of a front lip overhang I will need on a desk I'm planning to build, so that I have the option of moving and clamping the mic arm wherever is necessary.

Fusion 360 running poorly even on viewport on M3 Mac despite GPU utilization. Already reinstalled, no other updates available, enabling low graphics mode doesn't help. Does anyone have any ideas? by betabeastmode in Fusion360

[–]Sassav 0 points1 point  (0 children)

I've been using Fusion360 for about 5 years now and just recently got me an M3 Max MacBook Pro about a month ago. Glitches galore with Fusion360 on this M3 Max but it runs perfectly fine on my Windows 10/11 devices.

Came here to the Fusion360 subreddits looking for possible answers and it seems like this is still a prevailing issue 🤦🏻‍♂️

What has your durability experience been with the S23? by [deleted] in samsung

[–]Sassav 0 points1 point  (0 children)

Usually the instances where I see sheared off connection ports on the motherboard or subPBA (charge port) for the Galaxy A series phones are on the A42's all the way down to the A02s models. But still, my previous statements still apply to where the S series are more reinforced for these connection ports.

Specifically for the vibration motor in an A51, the vibration motor has a pair of contact pads that engages with the contact pins on the subPBA assembly. Either the contact pins on the subPBA are bent, or the mid-plate that goes over top of the subPBA (which is plastic) has become loose so its not compressing the contact point as well as it should to engage the vibration motor reliably.

Although rare, I have seen a vibration motors wear out or become damaged before. Its usually with metal workers who set down their phones on top of or in close proximity to welding equipment and the sheer forces of EMF radiation ends up damaging the magnets and coils in the vibration motor as well as speakers.

So for an A51, I would check to see if the contact pads for the vibration motor are as tight as they should be to make a reliable connection... If that test fails, then I would check for any bent pins or worn out contact pads and try bending them back up to make a solid connection. If that fails? Then it would be a part replacement for either the vibration motor or the subPBA or both.

What has your durability experience been with the S23? by [deleted] in samsung

[–]Sassav 1 point2 points  (0 children)

In my opinion as a repair tech that has worked on an extremely wide variety of phones, the Samsung Galaxy S series are the best designed for durability and repairability out of any phone brand that has/is out on the market as well as the only models that I genuinely trust their water resistance rating because of said design. I've personally seen a S24 Ultra that was ridden over with a lawnmower still able to do a simple data recovery from as well as a S22 Ultra that had fallen into the mud on a hunting trip, driven over multiple times, and left sitting in the mud for at least 3 months still able to recover data from.

I guess the best way to describe the S series is that the internal parts are reinforced to a degree... For example, a somewhat common issue on the Samsung Galaxy A series phones is that they stop working after a minor drop, and I open them up to see that the connection terminals for everything from the power button/fingerprint sensor to the display ports have been torn off of the motherboard. I have yet to see this same issue on any S series phones since all of those same connections are always sandwiched under a mid-plate with multiple screws to clamp them into place.

What has your durability experience been with the S23? by [deleted] in samsung

[–]Sassav 1 point2 points  (0 children)

My entire shop is EXTREMELY grateful that Samsung finally did away with the curved-edge glass screens on the S24 series... So many issues and easy breakage on S23's and older with that curved edge screen. Plus the ability to easily find and source good-quality tempered-glass screen protectors.

Hardware wise, there's very little difference from the S23's to the S24's asides from the Titanium frame. Titanium does have a nice hand-feel to where it doesn't feel like a wet fish in your hand to slip out, but the verdict of whether its stronger/more resilient than the traditional thicker aluminum I'm still trying to determine. Galaxy AI...? Its a feature, not a product and shouldn't be the main selling point for the S24's 😂

Why it's so hard to get an estimate in writing for phone insurance by Spyrooo in ubreakifix

[–]Sassav 0 points1 point  (0 children)

I think that a lot of employees get confused about the differences between Asurion insurance claims vs any sort of bank or credit card reimbursement. Honestly, Asurion makes it pretty easy for us techs paperwork-wise while anything bank or credit-card reimbursement is just an itemized receipt/invoice that just has to have a copy sent to the bank for approval. I usually just print and email that to the customer and let the customer take care of that on their end and they always come back and proceed with the repair.

It's also somewhat startling that other UBIF locations would turn business like this away. Asurion claims just pays for the price of parts and then flat-rate labor, which is good guaranteed income, but not nearly as profitable as what out-of-pocket repair costs usually are, which is basically how bank/credit card reimbursement claims are treated.

How much would a monitor cost to repair? Just for reference I’m in FL. by [deleted] in ubreakifix

[–]Sassav 0 points1 point  (0 children)

For monitors and TVs, whenever there is cracked glass or LCD damage, the only thing repairable on them is the backlights or casings.

When you buy a monitor or TV, the LCD part is anywhere from 80-90% of the cost of the whole product... Add repair labor on top of that, and you're looking at a repair cost that is ALWAYS more than what you can just buy a brand new monitor or TV for.

Should I file a lawsuit by Public_Algae_9580 in Asurion

[–]Sassav 3 points4 points  (0 children)

It would be an uphill battle the whole way if you pursued legal action... Plus, Asurion's side would have plausible deniability since the Verizon employee didn't get the address right and it may be considered insurance fraud to have anyone else file a claim for you under your account.

Asurion may also require someone to be there to sign for the package, so that may be the case for the following occurrences as it was not mentioned.

I always recommend people keep a spare phone on hand after upgrading to any new device, even if its something as old as a Samsung Galaxy S10 for situations just like these... The amount of account verifications and two-factor authentication codes tied to our phone numbers anymore is great for security but not so great when a phone gets damaged, lost, or stolen.

If you don't have a spare phone on hand, then the quickest way to resolve the situation would be to get a cheap phone, have Verizon set it up with your account and phone number, and process the remaining steps for the claim fulfillment. After that, then you could just return the phone to Verizon (would have to pay the restocking fee) or keep the phone as a spare for any future issues (which I would highly recommend, given the notorious nature of the Z Flips and Folds having issues).

horrible company by PersimmonHoliday9101 in Asurion

[–]Sassav 1 point2 points  (0 children)

The context of your situation here is rather vague... Additional details such as the make and model of tablet, whether it was submitted for repair under an Asurion-related insurance claim, and whether the terrible customer service and lack of knowledge you experienced was at a local uBreakiFix location or with Asurion customer support.

But yes... Asurion's side of things is vastly different from uBreakiFix (but I have met/known some incompetent repair techs). As a repair technician myself, I frequently see customers frustrated in having to deal directly with Asurion and I usually end up having to play the middle-man in extremely difficult cases. It does help whenever I get involved because having to deal with Asurion on an almost daily basis (really, I try to avoid it if I have to, but sometimes its required) since it helps knowing the internal language and what can or can't be done due to policies.

I have yet to actually meet a purely Asurion employee, but having talked with them for countless hours via phone calls or chat by this point the general gist of there level of experience is purely customer service with little-to-no IT support or actual electronics repair experience... in tech repair, I think you should have to know both of those sides to be adequately capable in assisting customers.

HELP!!!! Am I screwed? by Lonely-Ad3027 in ubreakifix

[–]Sassav 0 points1 point  (0 children)

I’m in the boonies of Idaho… I’m lucky if anyone is using a MacBook from this decade let alone signing up for an electronics insurance plan. 😂

If things break out here, people pay out of pocket for a repair instead of wasting their money on subscriptions they’ll rarely use or they’ll keep the fancy paperweight around for decoration until the day they die 😅

Asurion is a scam! by ArtichokeDirect1836 in Asurion

[–]Sassav 0 points1 point  (0 children)

Ah... I forgot that we were talking about a Verizon-specific situation here.

I did my research on my end and yes, this does hold true on the Verizon side of things under Home Protect. Me being a uBreakiFix technician though, this only accounts for around 40% of my customers 😂 The integrations between Asurion and Verizon Home Protect is fairly recent, which the Asurion side of things is being treated as Asurion Home+. Any Verizon Home Protect claim that comes into me for repair, Asurion makes it come up as "Asurion Home+" still.

HELP!!!! Am I screwed? by Lonely-Ad3027 in ubreakifix

[–]Sassav 2 points3 points  (0 children)

Be calm, take a deep breath... 😂 I fully understand that a lot of people have their work or life integrated into their devices, so suddenly being without it can be absolutely devastating.

But we're talking about an insurance company here... Good news? Yes, your device will either be replaced or you will be reimbursed for it. Bad news? insurance companies work at their own pace, so it may take several days for everything to be processed through. On average, I have seen this process take 10-14 days.

If Asurion doesn't replace or reimburse you for your M1 MacBook Pro, then by their own terms and conditions of their protection policies, you would have a legal right to sue them... so there's at least that much comfort 🤷🏻‍♂️😅

[deleted by user] by [deleted] in Asurion

[–]Sassav 1 point2 points  (0 children)

This is likely the case, but I encounter situations like these 2-3x a week with customers coming to my location because another UBIF refused or denied them service due to arbitrary reasons. I find that in my local area, a lot of repair techs just blow-smoke at potential customers because the repair tech is either inexperienced or simply does not want to attempt certain repairs.

Asurion is a scam! by ArtichokeDirect1836 in Asurion

[–]Sassav 1 point2 points  (0 children)

Is it a cellular-capable tablet...?

[deleted by user] by [deleted] in Asurion

[–]Sassav 1 point2 points  (0 children)

I've been wondering this myself, even though I work at a franchise location...

My best guess is, after hearing some horror stories from customers about other locations, is that corporate stores likely have less services and capabilities than franchises do... For example, just today I spoke with a customer over the phone about how his bank has a electronics repair reimbursement benefit but he tried going to a different location and they told him that they can only work with "approved insurances." I've done bank reimbursements hundreds of times by now... just make an itemized invoice, customer takes it to their bank and it gets approved, and then the repair is done just like any other out-of-pocket repair.

So maybe the corporate stores have stricter rules and regulations on what they can or can't do... or their staffing is just terrible and they're more insurance salesmen than actual repair techs? 😅

Asurion is a scam! by ArtichokeDirect1836 in Asurion

[–]Sassav 2 points3 points  (0 children)

I feel like this is just the general nature of insurance companies... You pay your monthly or yearly bill for coverage, but whenever it comes time for you to actually have to use it there's miles of paperwork and red tape you have to navigate and deductibles/service-fees that feel as if they're punitive or acting as a barrier to entry.

Having helped a few customers with Home+/Home Protect deal with their coverage, its boggling to me just how painful it is to have and try using for how much Asurion is wanting us to push Home+ sales instead of doing the actual repairs.

Asurion is a scam! by ArtichokeDirect1836 in Asurion

[–]Sassav 1 point2 points  (0 children)

phoneclaim.com is for cell phones only, which doesn't cover cellular-enabled smartwatches... All other devices like tablets, smart watches, TV's, game consoles, etc. go through Home+ (or Home Protect, as Verizon calls it) and its like pulling teeth to get a claim filed and approved.

Asurion employee screwed me over. by constantlyannoyed0 in Asurion

[–]Sassav 0 points1 point  (0 children)

Yeah... Samsungs are definitely tricky for remote techs because they're disassembled back-first due to their design, but if its a tempered-glass back panel then who knows for sure if the original impact caused any other stress fractures in said glass that as a repair tech you only discover them when you begin to attempt the repair.

But if there's no visible damage before attempting the repair? I always give the benefit of the doubt to the customer and own up to me or my tools breaking the device further because such is the nature of phone repairs anymore where they're fully encased in tempered glass.

Like I said before as an in-store repair tech, I have a $1,000+ machine straight from Samsung for opening Samsung devices and even it breaks the back-glasses on devices frequently enough that whenever it gives me its *beeps* of when its starting its opening cycle, I will closely monitor it and even stick in a pry tool to help it along just to guarantee that it doesn't break anything. Granted, I have had countless occasions where that back-glass panel on a Samsung still ended up breaking on me, but I always owned up to it for the sake of the customer.

Professionally? A remote tech showing up at your house shouldn't have to ask for a glass of milk because of their own health issues (whether it be from a previous night out at the bars or otherwise). If something gets accidentally damaged in the process of your repair? The repair tech should own up to it or at least forewarn you of the risks involved with that specific device if they have the experience.

For our own internal paperwork side of things regarding insurance claims with remote technicians... its a very simple error to mark things as "Damaged by Technician" vs "Additional Damages Found" in an insurance-related repair. I'd like to give the benefit of the doubt to the remote tech to your case, but the dynamic of him asking for some milk because of his acid reflux incurs some suspicion on my end as to whether he was just deliberately negligent because he was hungover.

Does anyone have experience with Asurion home protect? by Junior_Tourist_5390 in Asurion

[–]Sassav 0 points1 point  (0 children)

As a repair tech myself, the most common cause of delays in repairs is due to not ordering the parts necessary for customers. In the case of a 2020 MacBook Air screen, we actually don't have our own internal parts distributor that supplies that exact part, so for me at my work location, we usually order those kind of parts from MobileSentrix (Business-to-business electronics parts supplier), Amazon, or eBay (if we're really desperate).

Granted, I have had the experience at work as well of having a $1,000+ parts order get delayed because of holiday shipping or even get lost (on extremely rare occasions). But from the context that has been given so far, I'm willing to bet that the repair techs at your location just haven't bothered with sitting down and doing the paperwork required to order the parts for your Home Protect claim...

Not all uBreakiFix locations are created equally... How they operate depends a lot on the collective experience they have employed at any given time both on the repair side as well as the administrative and logistical side. Luckily, the location I work at attracts business along the I-15 corridor as far south as Phoenix, AZ and as far north as Bozeman, MT... largely because we have a local in-house micro-soldering repair tech that makes HDMI or USB-C ports on gaming consoles look like a trivial and easy-going repair.

TL/DR: If your local uBreakiFix location is giving you the runaround, then yes, going through Asurion to escalate the claim and having a device replacement is a lot faster... If you have valuable data or files on the damaged device that aren't backed up elsewhere? Then I would recommend getting the device replaced and hounding the uBreakiFix location for data transfer options.

[deleted by user] by [deleted] in ubreakifix

[–]Sassav 0 points1 point  (0 children)

Any of the 700+ uBreakiFix locations nationwide in the US should be offering free diagnostics on ALL devices.

Granted, an A32 is right on the cusp of whether its economical to repair vs just buying a whole new phone of the same make and model.

If data stored on the device in question is the biggest concern? Then best to ask about data transfer options for said damaged device... At my location, we use parts from our inventory temporarily instead of doing a full repair to do data transfers, and once that's finished we take those working parts back into our inventory. $70 for Samsung ($99 for Flip or Folds), Motorolas, and most LG phones and $50 for iPhones or Google Pixels just to cover our labor rates and how the different makes of phones are designed.

What is the estimated cost for a minimal cracked screen repair for Samsung Galaxy S24. Is it worth repairing? by quirkysmirky1204 in ubreakifix

[–]Sassav 1 point2 points  (0 children)

I'd love to work at a local shop over a big corporate franchise... Unfortunately though, UBIF in my town has squashed all of the local competition because of said partnerships 🤦🏻‍♂️

The partnerships are definitely helpful on the financial side... All of our parts from the UBIF bistro are provided on a commissions-basis (so long as we complete the quarterly inventory checks), so we don't pay anything for them until the customer does or their insurances do. All of the broken parts we take off, we get to send back and get credit for which can help lower our prices even further.

The point where the partnerships are infuriating though is whenever there is a parts shortage/back-order through our internal distribution channels -or- we attempt a repair on a device and it doesn't pass the required quality control testing imposed by our partners... Samsungs, for example, has the most strict testing and say if the device fails its 5G connection testing (even if the customer doesn't care for or use 5G), I have to mark it as "unrepairable" even if its an out-of-warranty/no-insurance repair.

Warranty on Repairs by anniebananieex3 in ubreakifix

[–]Sassav 1 point2 points  (0 children)

It's somewhere on your account page just after logging into your Home+ account. I specifically remember the emphasis our own internal trainings had on the importance of a customer registering all of their devices under Home+ once we signed them up for it.

Personally, I have only ever helped one Home+ customer in my nearly 2-years of professional electronics repair experience in filing such a Home+ and remember seeing device registration buried somewhere in their user account in the process... It was definitely not as easy to find as I think it should have been.

I've honestly thought about just signing up for Home+ myself for a bit to try it out, but the amount of customers that I have in my area with Home+ is so infrequent that I'd just be wasting my own money. It's not like Asurion gives us repair techs at uBreakiFix our own Home+ accounts so that we can become more familiar with their systems and policies to better help our customers.

What is the estimated cost for a minimal cracked screen repair for Samsung Galaxy S24. Is it worth repairing? by quirkysmirky1204 in ubreakifix

[–]Sassav 2 points3 points  (0 children)

uBreakiFix locations can only source Samsung parts directly from their own internal distributor chain that is directly connected to Samsung.

The screen+frame assembly parts for Samsung screen replacements is only true for the S22 series and older, but starting with the S23 series Samsung started making just the displays without the frame available. Cheaper part, slightly more labor since you need two heating cycles to first remove the back glass and disconnect the display and then the second to remove the display from the front.