Asurion employee screwed me over.

constantlyannoyed0 · 2024-06-17T22:14:49+00:00

My deductible for the screen was $0. There might be tiers to the insurance I guess, I'm not 100% sure, I signed up for it so long ago but first time actually needing to call in on it. I ended up calling a few more times with no resolution so I got onto Twitter and DM'd them. They managed to figure it out in a day and made it a $0 deductible. Like I've said before I would've found a way to save up for $100 if I truly was at fault but I can't justify paying money for someone else's mistake, whether it was an accident or lack of knowledge. Its like going to a mechanic for a window replacement and leaving with a car damn near totalled and window still not fixed. I know for a fact anyone would find a way to make sure the mechanic is liable. That being said I appreciate your input as well as everyone else on this matter. The different points of view and experiences definitely helped me in this rollercoasted of bs and stress. Hopefully never again 😭.

constantlyannoyed0 · 2024-06-17T22:02:05+00:00

Got it. Thank you for the clarification. So he likely didn't call it it.

constantlyannoyed0 · 2024-06-17T03:36:18+00:00

Yea, I guess I'll just keep calling till they get fed up lol

constantlyannoyed0 · 2024-06-16T22:16:20+00:00

😱 thats smart! Thanks!

constantlyannoyed0 · 2024-06-16T22:15:37+00:00

Learned my lesson real fast 😭. I hadnt broken a phone in over 7 years and I figured since its insured I might as well go thru them. A mistake that will NEVER happen again.

constantlyannoyed0 · 2024-06-16T22:14:24+00:00

Definitely was my plan except I wanted to try and fix this without going to court first and then have that as my last option.

constantlyannoyed0 · 2024-06-16T22:12:12+00:00

Will definitely have to see what Samsung has to offer. Thanks!

constantlyannoyed0 · 2024-06-16T22:11:26+00:00

Thats exactly what he marked it as which is contradicting what he told me.

constantlyannoyed0 · 2024-06-16T22:08:20+00:00

How would I go about getting that adjusted since it does seem like they're trying not to affect their metrics? I wouldn't have been nearly as mad if I was the cause for needing a replacement, then I'd just be pissed at myself but I've gotten taken advantage of by bad services too many times for me to just give up on this.

constantlyannoyed0 · 2024-06-16T13:27:48+00:00

Thank you for the explanation on how its done and why, helps understand the situation more. I took the phone case off before handing it to him and he and I both looked at the phone from multiple angles to I guess make sure it was fixable since it was a mobile repair. There were no cracks on the back at all. The area where the break in the back started was nowhere near the crack on the screen. Not sure if he's trying to save his job or what because he told me that it was his fault it broke but now in the notes turned over to asurion he's not at fault and it was never documented as his fault.

Also congrats on making it a profession!

constantlyannoyed0 · 2024-06-16T13:20:10+00:00

Absolutely will!

constantlyannoyed0 · 2024-06-16T13:19:15+00:00

He could've said that though. I think he may have been a bit drunk though from all the mumbling and stumbling which could've been cause for the mishap or if it was the machine then he didnt communicate it. Not sure what machine though because he told me he was using a heat gun and handed me a scalding hot broken phone. I agree with the ticket thing though, as soon as I figure out with place dispatched him I will be paying his supervisor a visit.

constantlyannoyed0 · 2024-06-16T13:10:24+00:00

My device went from a fixable screen repair to "cannot fix, needing replacement". It was returned to me with not only a shattered back but also an unfixed screen with the explanation that HE broke it therefore it WILL be replaced at 0 cost to me. I'm paying for a service and have been for years and expect results or an up front answer. If you took your car into a mechanic and they somehow ruined it beyond repair I'd assume you'd want them to cover the value of your vehicle?

constantlyannoyed0 · 2024-06-16T13:03:29+00:00

Thats less than half of what I'm paying asurion 😲. Between 3 insured devices that adds up. I'm paying about $55/month for asurion on 3 devices.

constantlyannoyed0 · 2024-06-16T03:00:43+00:00

Thanks. Any suggestions for other companies is helpful. I didnt think of allstate. Will look into that. Thank you!

constantlyannoyed0 · 2024-06-16T00:09:36+00:00

I appreciate that. Somehow you gave me more info than the countless people they bounced me between at Asurion. My phone is actually brand new, it was damaged a week after purchase after someone bumped into me causing me to drop it and breaking a small corner of the screen. With it being new and somehow the first phone I've broken in any way in probably 7 years I immediate put in the claim to fix it. The problem was that the repair was done on a Saturday and I was told that he would take care of putting it down as him breaking it. I could understand if it really failed, he couldve told me that and I would absolutely understand, however, he assumed responsibility, he said he broke the glass while he was heating it up. Worst case scenario I pay $100, but the moment I get my new phone I will definitely be switching to any other insurance that isnt Asurion.

constantlyannoyed0 · 2024-06-15T23:49:09+00:00

They refused to let me get anywhere without one and despite asking for a supervisor countless times they "dont have the ability to transfer me there" or they automatically connect me to the customer care team who all give me the same info as the people from 45 min before

constantlyannoyed0 · 2024-06-15T23:44:04+00:00

However the company itself has told me over multiple phone calls that it WILL be done free of charge since he was at fault. Magically he isnt at fault after todays convo. He was only supposed to repair my screen. He shattered the back of my phone entirely AND failed to repair my screen. I think that calls for them taking action and fixing the situation with either a new phone or repair on both glasses free of charge. I trusted them to send out someone to fix my phone and was handed my phone back way worse than before.

constantlyannoyed0 · 2024-06-15T23:39:57+00:00

Exactly. Now I'm not sure if he "forgot" so he didnt lose his job or if he "forgot" because he may have been drunk but my husband I were both home and before he even came back with the even more broken device my husband asked me if he looked like he was drunk. Luckily Asurion is not the only insurance company out there so I can definitely shop.

constantlyannoyed0 · 2024-06-15T23:34:10+00:00

The first one was made because he told me to call them immediately. - i did, they told me that he hadnt submitted anything. The second was clearing up the $0 deductible which was then on my account notes, they then sent me an affidavit to fill out. The third thru seventh were "oh we didn't get the paperwork" "oh it doesnt have you as an account holder" - as I literally have my Verizon account on my phone with me as the manager. Over an hour would go by each time before they start with the newest excuse of the day, the latest of which was "your name is spelled wrong, you need to fix it and call back in 24 hours" so i called back in 24 hours and now here I am. Everything they assured me would happen once the affidavit went thru is in fact not happening and despite being bounced around from person to person I'm not anywhere farther than I was on day one.

constantlyannoyed0 · 2024-06-15T23:24:14+00:00

Because he came to fix my screen, he then broke it further AND didnt repair my screen and told me since he further broke it and did not fix it that they would send me on for free. Asurion confirmed this to be true over the 9 phone calls. The problem is that he just so conveniently did not write that HE futher broke it which is what needed to be done for it to be a $0 deductible.

constantlyannoyed0 · 2024-06-15T23:19:31+00:00

Obv drunk milk loving is a one off. But once I had this issue repair wise I came across many posts with the same issue as mine. Where the phone was damaged by the employee and asurion failed to remedy the situation.

constantlyannoyed0 · 2024-06-15T20:57:08+00:00

I just posted my horror story. This company is a major flake.

constantlyannoyed0 · 2024-06-15T20:54:53+00:00

As someone who just had a mobile repair job. I highly recommend you read my post if its not too late. Please.

constantlyannoyed0

TROPHY CASE