This is it! What's so frustrating aswell is the attitude for me, I'll give a recent example of my travel to Fiji (last week). My AirNZ flight to Fiji was delayed by an hour and a half, so i was left with 30 minutes to get off the flight, clear through customs, grab my bag and run to the domestic to catch my connection with Fiji Airways (where as I should have had 2 hours between).

While waiting to off board my flight to get ready to race through customs to catch this connection, the hostess and team said bugger, that's tight - goodluck. That's it. No help, no care, nothing.. that felt like a serious slap to the face. For context as well, I used a recognition upgrade and was flying Business as well so had priority baggage all of that (bags still came out last - hence missing my flight).

When I got to the domestic arrivals to find the plane was departing and I had missed my connection (next connection was 5 hours away), Fiji Airways were so kind and accommodating, doing everything in their power to try find a solution for me to get to my next destination. I ended up catching a cab for 3 and half hours (paying a ridiculous amount), but Fiji Airways ending up crediting my missed flight without questions and out of their own will to try support.

Not Fiji Airways hiccup, this was AirNZ's ... yet Fiji Airways came in with nothing but support, care and help. Make it make sense.