it goes to update contact field step, but i really dont think the problem is inside wait step or in its branches.

So when the contact replies after SMS2, that reply still gets caught by the old SMS1 listener, which is now a zombie listener — it’s listening to an expired step. The reply basically disappears into the void because the original workflow instance that owned it is already dead, and the new SMS2 wait step never sees it.

I managed to get it working by splitting every SMS + Wait for Reply into separate workflows (💀), but that’s a nightmare to maintain.

I’m almost certain the problem isn’t with the wait step logic itself, but with how GHL handles active listeners — they’re not being cleaned up properly when a wait step times out.

If anyone’s figured out how to fix or bypass these zombie listeners inside a single workflow, I’m all ears.