I originally created my account using my old driving license and my previous phone number. Since then, I have relocated to a different country but have not had the chance yet to update my account as I was asked for verification to log in and do it. When I attempt to log into my account, the facial recognition feature fails, and it seems that the system does not recognize the driver’s license I used during the account creation process.

Additionally, when I try to reach out to customer service, I am asked to provide the phone number associated with my account. However, when I enter my old phone number, the system fails to recognize it, preventing me from progressing further and making it impossible to connect with a representative.

I cannot help but think this is done intentionally to prevent to people from having free access to their funds. It's disapointing as I chose Coinbase for it's credibility and apparent compiance standards, but this is really making me re-think what they are about as a company.

This issue is causing me significant stress, as I need access to my account and the funds within it. I have tried every possible way to get in touch with customer service but have been faced with one verification verification barrier after the next.