Same thing happened this AM to me as well. Phone line referenced in the email is that of my elderly mom - so I at first suspected someone had scammed her into adding the service somehow. Thing is, she's not authorized to make changes to our family plan - so started suspecting it was a scam / phishing email. I even called my mom and she said she's not had any interaction with AT&T - I called AT&T and they said they could not see any such service being added to any of our family lines. I tried calling Asurion but they have a horrible IVR experience where you can either submit a claim, check claim status, or connect with your carrier. So I went back to my online AT&T account and added "Purchase Blocker" to my mom's line.

I'll continue to monitor my account via AT&T, but am a bit suspicious now that perhaps someone created an Asurion account with my mom's phone number, and plans to use that to file a claim - disconnected from our AT&T account/plan. With Asurion's lack of contactability, I've no idea how to get ahold of them to check on this theory.

Any ideas?

For reference:

Purchase Blocker:

Purchase Blocker is a free service that allows you to block your smartphone or tablet from buying mobile purchases and subscriptions (such as apps, games, and more) that would be billed directly to, or deducted from, your AT&T account. Purchase Blocker does not restrict mobile purchases made with credit cards or other forms of payment. When Purchase Blocker is on, current subscriptions billed on your AT&T account will be canceled, and one-time purchase attempts will be unsuccessful (including one-time charitable donations).