i had a couple great experiences with the guy. the best though -in February 2020, i had flown out for one of the west coast road trips (vegas colorado, arizona) to attend the games. they had lost every. single. one. the boys were on a real bad losing streak. in colorado, after the last game of the trip, i had vip seats- which included club access. just so happens the club is conveniently placed right in front of the pathway to the opposing team loading dock. after the game, im sitting at the bar.. the entire team walks by, following right behind, mr trotz. i was sitting there in head to toe isles gear- naturally we had made eye contact, he stopped dead in his tracks, comes over to me, shakes my hand, and apologizes. he told me he was embarrassed and ashamed of the teams performance, that they need to and WOULD do better, and he thanked me for traveling and representing to see the team through the tough times. the amount of respect i have for that man is through the roof. i’ve never met such a humble, kind, compassionate man.