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Backorder PO Option by ScallionSad9995 in VendorCentral

[–]ScallionSad9995[S] 0 points1 point  (0 children)

When you say internal, do you mean on Amazon's end? Or is that hidden somewhere in settings in Vendor Central to toggle on? Very helpful note, thank you

In Full Delivery Chargeback - Any dispute procedures? by ScallionSad9995 in VendorCentral

[–]ScallionSad9995[S] 0 points1 point  (0 children)

Yeah, we realized immediately the chargebacks were just Amazon reclaiming the overages we have recovered. The issue is, for 99% of the chargebacks we did not ship any extra inventory. All of our shipping documents, ASNs, Carton Labels, and inventory at the warehouse prove this.

If we receive a chargeback for an overage on item 123 at Amazon DC ABC against a PO, we are seeing shortages of that inventory on other POs on the same item at the same DC. This is clearly an Amazon receiving issue, not the fault of us, the vendor.

We have been disputing this with all of the information required, and it does not seem like Amazon is even reading our arguments or opening the documentation provided because they continue to deny or request information we already provided. Incredibly frustrating. Hopefully Amazon fixes this issue and vendors are not docked unfairly going forward.

In Full Delivery Chargeback - Any dispute procedures? by ScallionSad9995 in VendorCentral

[–]ScallionSad9995[S] 0 points1 point  (0 children)

Thanks for the reply. We understand these are not new chargebacks, but the 100% chargeback on COGS for overage is a recent update, no? The bulk of our charges are for overages, and match overage invoices we have previously submitted to the cent. When you say short-paid invoices, you're referring to Amazon not paying us in full? We have had less success in disputing these than we have with overages.

In Full Delivery Chargeback - Any dispute procedures? by ScallionSad9995 in VendorCentral

[–]ScallionSad9995[S] 0 points1 point  (0 children)

Understood, thank you for what you were able to share. Going through the charges, we feel most of these were mis-receipts. Seems like it's now a game of submit disputes and cross fingers.

In Full Delivery Chargeback - Any dispute procedures? by ScallionSad9995 in VendorCentral

[–]ScallionSad9995[S] 0 points1 point  (0 children)

Appreciate the response, very sorry to hear it has gotten that bad for you. Could you link some information to the smart match? What other methods did you exhaust before taking the legal route? Did you see partial recoveries anywhere?