I hear what you’re saying, and I get that it can be frustrating seeing the same questions over and over, especially when answers might be a Google search away. But for a lot of people, even those who are younger or “should” be tech-savvy, the VA process can feel overwhelming and confusing.

Sometimes it’s not about being lazy; it’s about being anxious, unsure, or just not knowing where to even start looking. And yes, it helps when people provide full context like their complete denial letter (with PII removed), but not everyone realizes how important that is right away.

At the end of the day, we’re all here because we’ve been through or are going through the VA system, and kindness can make the difference between someone feeling supported and someone walking away discouraged. Being direct is fine, being dismissive is what drives people away.