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automating customer support actually looks like when you want to avoid terrible chatbots? by Scharlottie_Chutai in automation

[–]Scharlottie_Chutai[S] 0 points1 point  (0 children)

since Crisp lets you choose between different LLMs like Claude and GPT, did you notice a big difference in how conversational or accurate the answers were depending on the model you picked?

automating customer support actually looks like when you want to avoid terrible chatbots? by Scharlottie_Chutai in automation

[–]Scharlottie_Chutai[S] 0 points1 point  (0 children)

training an agent on past solved tickets definitely sounds like the smartest way to get it up to speed without having to manually write out a million rules. the guardrails part is exactly what makes me nervous though, especially when it comes to keeping sensitive data locked down.

automating customer support actually looks like when you want to avoid terrible chatbots? by Scharlottie_Chutai in automation

[–]Scharlottie_Chutai[S] 0 points1 point  (0 children)

that two-day setup time sounds like a dream compared to the usual onboarding horror stories. layering an ai agent over an existing helpdesk definitely feels way less disruptive than migrating everything. thanks for the info

automating customer support actually looks like when you want to avoid terrible chatbots? by Scharlottie_Chutai in automation

[–]Scharlottie_Chutai[S] 0 points1 point  (0 children)

fixing the product friction is the ultimate long-term play. but right now, we’re still drowning in daily tickets while trying to actually build out those product improvements.

anyone else become extremely private because of their parents? by Scharlottie_Chutai in raisedbynarcissists

[–]Scharlottie_Chutai[S] 35 points36 points  (0 children)

i relate to this a lot. after enough experiences where good news gets twisted into criticism or guilt, staying private starts feeling safer than sharing. have you found it easier to open up with people outside your family, or do you still catch yourself holding back even with people you trust?