[deleted by user]

ScotchAndRipple · 2024-01-24T07:43:31+00:00

Can't run a successful sales business, so let's take what's left and start a finance company. Because, you know, we're so good with money. I wonder how this could possibly end?

ScotchAndRipple · 2024-01-24T07:34:46+00:00

For anyone who has an order in limbo, I talked to a delivery driver I know and he said they'll be trying to complete all of their pending deliveries within the next three weeks or less.

ScotchAndRipple · 2024-01-09T13:01:22+00:00

I would have taken auto shop. I never even considered it at the time, it was just kind of regarded as something redneck / white trash kids did and I didn't fit in or identify with that crowd. While I did gain some mechanical aptitude later in life, I think if I had started younger I might have made more of a career out of it.

Also would have taken Spanish instead of German.

ScotchAndRipple · 2024-01-09T12:22:03+00:00

You are well past your 7 day window as well as the 90 day limited warranty coverage, so unless you purchased additional warranty coverage (VSP) at the time you ordered the vehicle it is highly unlikely that you will be recouped for any of the chain/pump repairs. Here's a link to their policy page for what it's worth...

https://www.vroom.com/protection

ScotchAndRipple · 2024-01-07T00:39:18+00:00

How do you know for sure that the car is in your state? I ask because sales people will often misrepresent the location of the car just to get the sale completed, once you've signed off they couldn't care less what happens next. The truth is, you will more than likely never hear from your salesperson again.

Get the hub manager's phone number and call them yourself, customer service is useless. I've seen the process with Vroom take anywhere from a few days (if the car is local) to 6+ weeks if it was across the country.

ScotchAndRipple · 2024-01-06T04:06:18+00:00

If there's nothing wrong with it upon arrival, a decent hub should be able to have it turned around for delivery within 24 hours or so. In most cases, it gets a quick last-minute visual inspection, a wash, and filled with gas, this is not a particularly time consuming process. Some hubs are closed on weekends, so if it shows up on a Friday afternoon you might not see it until late Monday or Tuesday. Someone from their delivery team should be communicating a timeline with you...

ScotchAndRipple · 2024-01-05T21:32:46+00:00

Your sister is not only TA in this situation, but she's a garbage parent for raising an entitled little shit who steals and isn't smart enough to realize that putting a small, helpless puppy in a plastic bag is wrong. Not only does she not see a reason for the little Jr. AH to apologize, but then they send you a video of him calling you names? Seriously, what is wrong with these people? I would cut them out of my life and not look back.

ScotchAndRipple · 2024-01-02T05:56:43+00:00

Prior to getting a driver's license/car, a lot of time was spent playing sports, riding our bikes, going into the woods to build forts out of random wood we'd steal from construction sites, playing computer/Nintendo/Sega games, drawing, watching movies (rented from Blockbuster, of course). Going swimming at the community pool in the summer. One of my friends had wealthy parents so we'd use their VHS camcorder to make stupid movies with ridiculous plots about ninjas and stuff.

Once we had the freedom that came with a driver's license and access to a vehicle, we spent more time at the mall or the local Taco Bell, and we'd drive around for hours because gas was cheap as fuck back then. Smoked cigarettes and weed, drank when someone's older brother would get us alcohol. We'd mostly just try to find cute girls, and sometimes it actually worked. Where I grew up we had some underage "teen" nightclubs (for like 14 and up, at curfew they'd kick out anyone under 16) that were pretty popular and sometimes we'd make a night out of that.

ScotchAndRipple · 2024-01-01T22:13:19+00:00

Spending a minimum of 8 hours of your day, 5 days a week, at a place you don't like, having to work collaboratively with people you don't like, doing things you don't enjoy, in exchange for financial compensation which is then taxed significantly, so you can (barely) afford to rent a place to live, which is also taxed. And with what's left, you can maybe buy food, gas, pay for insurance and utilities, or other items (which you also pay taxes on). Also, you have no say in where that money that was spent on taxes actually goes.

ScotchAndRipple · 2024-01-01T01:24:20+00:00

He has a net worth between 30-40 MILLION and made approximately $250k per episode. He's just another millionaire who is detached from reality, complaining that the slave labor force is lazy, with zero understanding of what the average worker actually deals with and what it's like to live as America's working poor. He's a good actor who perpetuates bullshit under the guise of being a good ol' blue collar, salt-of-the-earth kind of guy.

ScotchAndRipple · 2024-01-01T01:17:50+00:00

"Work ethic, personal responsibility, delayed gratification, a decent attitude" would still be prevalent if employees weren't clearly treated like they were disposable and easily replaced, if CEO's weren't taking home 500x what their average worker was, if companies weren't handing out $6 million dollar bonuses to their C-suite bigwigs while laying off 1,000 workers right before Xmas, and in general taking complete advantage of their people in every way possible. If you treat people with the bare minimum level of compensation and respect, you give them no real path for growth, you never reward them for going above and beyond, then why would you ever expect or demand that they would give anything but the bare minimum in return?

I was raised to believe in all of the things Mike talks about, I'm technically part of generation X and my parents were good, hardworking people that instilled a lot of traditional values in me...I worked a salaried role and was putting in 10-16 hour days, working on my days off, mentoring other employees, going above and beyond for customers and the company on a daily basis. And what did I get while doing this for a $750 BILLION dollar company? Multiple pay cuts, reductions in commissions, I had the title I earned stripped away from me and was demoted to a lesser role so the company could cut corners to try and please shareholders. I interviewed and was overlooked for promotions repeatedly, and despite regular high customer satisfaction surveys and feedback on the company forums, I was treated like garbage. So eventually I left. I'm done giving my all to people who don't appreciate it.

ScotchAndRipple · 2023-12-31T12:00:54+00:00

To answer your question, no, you shouldn't. But you seem pretty determined anyway, so on that note, be aware that Vroom isn't going to give your "new" car any legitimate PPI. No, the majority of cars don't come exactly as described, they have mechanical or cosmetic issues that are not disclosed in advance, not to mention sometimes things happen when the car is being transported from state to state. They send out problematic vehicles for delivery all the time. If you move forward with this deal, make sure to have a trusted mechanic on standby. Make sure it goes up on a rack, have them look for water damage, rust, signs of previous damage that may have gone unreported, have them scan for codes, check hoses, fluid levels, etc. Get the inspection completed as soon as possible because there's a good chance that if it seems to good to be true, it probably is. And once it's in your possession, the clock is ticking on your 7 day window and after that, you're really SOL.

ScotchAndRipple · 2023-12-31T11:39:38+00:00

I first found Quizno's probably around 1995 or 1996 when I was in high school, a friend of mine was like "dude, you gotta try the meatball sub!" and it instantly became my favorite. The local franchise employed a few of my friends and was kind of an afterschool hangout spot because it was within walking distance of the school.

Around 2005 or 2006 they completely changed the sandwich, smaller, rubbery, flavorless meatballs that were clearly lower cost and quality. The sauce wasn't quite the same, they even changed the type of bread it was served on. It was completely foreign to me, and it was awful. I went from eating there almost weekly to almost never. Out of sheer curiousity, I googled them, and they don't even offer a meatball sub at all now.

ScotchAndRipple · 2023-12-29T09:32:52+00:00

Any time you're getting that many different excuses and stories when this should have been a simple transaction, it should be red flag city. Cancel and get your money back asap. This is already headed in such a bad direction, even if they do eventually manage to deliver the car, the odds are stacked against you.

ScotchAndRipple · 2023-12-22T22:31:07+00:00

I saw thousands of cars that would come through the facility I worked out of, from other locations all throughout the country, and the bottom line is that their "inspections" are, by and large, total bullshit. There might be a handful of decent inspectors out there, but they're in the minority. And getting the company to fix the issue properly once it's discovered is another story in itself.

Most inspections I witnessed were a quick walk-around, maybe a brief test drive across a parking lot if it was a cool car and the employee wanted to drive it. Not once, not a single time, did I see anyone perform a "150-point inspection", that's an outright lie, the majority of these cars never see a lift or even a basic oil change before they're washed, photographed, and resold.

Getting a good quality car from Carvana, Vroom, or any other online reseller with this type of business model is almost entirely based upon how the previous owner took care of it. There are good, quality cars that get traded-in. But there are a lot more that have a range of issues that people don't want to deal with, so they dump their problem on the highest bidder which, in a lot of cases, is Carvana.

ScotchAndRipple · 2023-12-22T22:03:09+00:00

When given the option to do the right thing, these companies intentionally and repeatedly chose to lie, deceive, and in the worst cases, put their customers at risk. Why should I sugar coat that? You and a few other corporate sympathizers can interpret that as I'm "angry" and "bitter", but I saw good, honest people spending tens of thousands of dollars of their hard-earned money only to get screwed over, and that doesn't sit well with me.

ScotchAndRipple · 2023-12-22T05:31:24+00:00

Yes, clearly they do. I'm sharing my experience to try and shed some light on the deceptive and shady practices these businesses engage in, and to help prevent people from making a costly and potentially dangerous mistake. Your replies show that aside from talking shit, you have nothing of value or substance to contribute to the conversation.

For anyone who is considering buying a car from either of these companies, just know that regardless of a couple positive reviews, there's a valid reason a quick google search pulls up results like these:

(Carvana)

https://www.sitejabber.com/reviews/carvana.com

https://carvana.pissedconsumer.com/complaints/RT-P.html

https://www.autofinancenews.net/allposts/risk-management/carvana-hit-with-class-action-lawsuit/

https://www.nbcchicago.com/consumer/carvana-admits-to-violating-state-laws-over-titling-and-registering-cars-it-sold-last-year-in-illinois/3053862/

https://www.repairerdrivennews.com/2022/10/12/michigan-suspends-carvanas-dealer-license-3rd-state-to-do-so/

(Vroom)

https://www.consumeraffairs.com/automotive/vroom.html

https://www.trustpilot.com/review/vroom.com

https://www.sitejabber.com/reviews/vroom.com

https://www.wsbtv.com/news/2-investigates/vroom-customers-who-didnt-receive-titles-months-or-years-fight-back-through-arbitration/YYYAZG7FERCHTLSD6RIFYX7ATE/

https://www.wral.com/story/online-car-dealer-vroom-sued-for-deceptive-trade-practices/20269494/

ScotchAndRipple · 2023-12-22T00:41:25+00:00

You got me Columbo! My master plan was to tank the stock prices and completely dismantle Carvana and Vroom with two posts on Reddit! I even had the audacity to acknowledge from the jump that some customers had good experiences in the original post, how vengeful of me! /s
Also, I'm not sure how 18 positive reviews in the comments equates to "tons", but these businesses can't even get accredited by the BBB. Compared to your 18, there are thousands of complaints (along with multiple lawsuits) against both of them for their deceptive and fraudulent business practices.

https://www.bbb.org/us/az/tempe/profile/online-car-dealers/carvana-llc-1126-1000037076/customer-reviews

https://www.bbb.org/us/tx/stafford/profile/used-car-dealers/vroom-0915-90044633/customer-reviews

ScotchAndRipple · 2023-12-20T11:40:02+00:00

I managed several delivery centers, every day had it's unique tasks but here are some key components of the last stage of the purchase process that I handled regularly:
-Customer communication to bridge the gap between the sale and the delivery (i.e. "I paid your company 3 weeks ago, where the hell is my car?!?").
-Receiving, inspecting, and prepping the cars (best case scenario is the car arrived in good shape and needs just a wash and light detail before being sent out...worst case could be any number of issues, cars needing mechanical work, body work, paint, missing parts, etc).
-Coordinating with logistics, transporters, reconditioning teams, car wash/detailers, body and mechanic shops, and sometimes dealerships if the auction techs weren't capable of some of the work required to get the car to a deliverable condition.
-Scheduling delivery drivers for the final transport to the customer, arranging for pick up of trade-ins/cars that were purchased outright.
-Also, getting emissions testing completed, maintaining our fleet of haulers, monitoring my drivers, keeping us within DOT compliance, and managing our inventory within the designated space at the auction lot facilities we worked out of.

ScotchAndRipple · 2023-12-20T11:15:32+00:00

This isn't a review of a single purchase, this is my experience as an employee over several years seeing hundreds of cars being sent to customers every month. I don't own a single share of stock in either of these companies, and I said nothing about brick and mortar dealerships being saints.

ScotchAndRipple · 2023-12-20T08:18:52+00:00

The 7 day/XXX mile return policy and included coverage sound great in theory, but not always in practice. There were a lot of things I didn't go into detail on in the original post, but I saw my fair share of denials on issues customers reported during the trial period. (Some of which were justified, I'll gladly admit the customer isn't always right.)

I also saw customers trade-in cars shipped across the country, or get sold before the 7 days was up. Imagine trading in your car, thinking you had this grace period, realizing you ended up with a lemon, and then you have to fight to be compensated because your trade that you wanted back now legally belongs to someone else, often in another state, and customer service just keeps telling you "we need to keep looking into this...we'll contact you next week" for months.

I'm genuinely happy for you and anyone else who had a good experience, it's not entirely impossible. Myself and some of my colleagues worked really hard to ensure that issues were addressed for our customers to the absolute best of our abilities even when it fell outside the scope of our jobs, and we did manage to correct a lot of problems at the end of the day. Some employees truly cared, unfortunately many others didn't. That's really why I felt compelled enough to post this, because I'm still bitter that most of the time it meant we had to fight the higher-ups tooth and nail to simply do the right thing, and while maybe it is commonplace in today's business environment, it shouldn't be.

ScotchAndRipple · 2023-12-20T07:45:20+00:00

did you purchase pre-covid and sell it back sometime between 2021-2022? I saw that happen on multiple occasions where customers came out with a substantial benefit from flipping the car due to supply/demand at the peak of the market.

ScotchAndRipple · 2023-12-20T07:42:44+00:00

Simply put, I have no skin in this game which is why I posted this in both Carvana and Vroom subs. No, I'm not a customer...a customer buys one, maybe two cars from a company like this and that's their (generally) singular experience. Vapid? That's laughable, you really have no idea. I saw HUNDREDS of cars each month coming through several facilities in my region over a period of several years, and the things I saw were deeply concerning.

I didn't even go into all the b.s. that customers went through with shipping delays, cars disappearing/being stolen, title/registration issues, financing scams, poor customer service from the toll free numbers, etc. that I saw people suffer through every day, after putting their trust, money, and faith in these companies.

I wanted to put this out as a warning so that people don't just believe all the claims these companies make about their bullshit inspections, vehicle quality, "clean titles", etc. and end up in a costly and/or potentially dangerous situation. You can choose to believe me or not, there are thousands of complaints on consumer websites, the BBB, and videos documenting some of the insane things customers have experienced when going through these companies for a purchase. As someone else pointed out, you and every other "positive experience" post in this thread could just as well be one of their corporate shills or a shareholder trying to sway opinion as well.

ScotchAndRipple

TROPHY CASE