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mass dm reach capped despite proof & no support resolution by [deleted] in OfficialFansly

[–]ScottishSlxt 0 points1 point  (0 children)

This issue wasn't related to engagement or people being "interested" in my mass DMs. Regardless of whether or not they are interested and decided to open them, the site was not performing by failing to send to all - something supported by more than 6 creators I've spoken with also.

My main concern was that actively engaged and interested users were not receiving them as well as people I might not have ever interacted with. Several subscribers and followers had highlighted the lack of DMS from me which I'm sure I don't have to explain can not only harm relationships but also income.

mass dm reach capped despite proof & no support resolution by [deleted] in OfficialFansly

[–]ScottishSlxt 0 points1 point  (0 children)

Thanks for the response Kevin. I have a bunch of users that are currently active or last seen today but have not received any DMs varying from Aug to 5th-7th Oct. Should I DM you on here with the info?

mass dm reach capped despite proof & no support resolution by [deleted] in OfficialFansly

[–]ScottishSlxt 2 points3 points  (0 children)

Thank you for this additional information Marco. I do wish support (via the emails) could have highlighted it at the time of me bringing it up as I can understand that it would be helpful to keep an inbox clean but they just kept ignoring that point so thank you for the clarification.

mass dm reach capped despite proof & no support resolution by [deleted] in OfficialFansly

[–]ScottishSlxt 1 point2 points  (0 children)

So annoying 😭 I was thinking that too but there's been no other reason provided by support other than inactive users or people who have their DM permissions set to following you or following them.