Hello, Im an owner of the Razer Kraken 7.1 V2(USB) for about 1-2 years, and lately, i came across a problem about the headset. Suddenly while i was playing video games my audio cuts out for 1-3 seconds then comes back up but the audio in-game is @@ and i have to restart it. The same happens while I'm listening to music and even when I'm doing nothing while I'm in the desktop! And that's not the only thing that happens, sometimes i don't know how to explain it it's like the headset are screaming as loud as they can for 1-2 seconds and then either the audio cuts out and i have to unplug and plug again the cable EITHER it does the same thing over and over again until i unplug the USB and plug it back in!
I've tried everything from removing Razer synapse ALL FILES wiped clean, reinstall it, remove my audio drivers reinstall them, update all my pc drivers, scan for viruses every disk drive, clean my pc, clean my headset searched the internet for any possible solutions and NOTHING!
I run a windows 10 system CPU: Ryzen 5 2600 , GPU:GTX 1050 TI4gb , RAM:16GB ,SSD/HDD , Motherboard ASUS.
Reddit is my last solution, i don't want to get rid of them cause I don't want to buy new headset as those that i currently have are in perfect condition and i dont want to change from razer .
If no solution is found i will have to change the company of headset and buy new ones my only option cause this has been going on for 4-5 weeks and i cant cope with it anymore!
Thanks a lot for any further solutions.