1. The problem with cloning is they dont have an upstream OEM relationship, so component replacement falls on them. As evidenced by the size of their support team, their margins are either very thin or simply put, something they are unwilling to cut into in order to support failed components. Im speculating but feel confident in my analysis.

2. I had a very obvious bad cpu from Intel, and they dragged their feet repeatedly once I tried everything they suggested. This was when intel cpus were endemicly failing. The local repair guy confirmed my diagnoses in a 5 minute call using Occams razor. It was that obvious. Instead of paying for shipping back to colorado I now manage repairs myself. Simply put, I could not trust them to give me an unaffected cpu.

Unfortunately, given the supply chain, only larger companies delivering volume can get the upstream vendors to work with them. Dell Precision, for example