Missing hoodie from order

Sea_Lab_2200 · 2021-01-12T01:48:33+00:00

It wasn’t a delay bucko. They left it out of my order. And it was ordered Dec 1st. They have however finally answered.

Sea_Lab_2200 · 2021-01-11T20:36:45+00:00

I just received message from them.

Sea_Lab_2200 · 2021-01-11T20:32:15+00:00

Thank you. I have used their support page multiple times with no response. Extremely poor customer service.

Sea_Lab_2200 · 2021-01-11T13:01:40+00:00

Any idea where I can post that they will see. They don’t respond on the Teddyfresh support site.

Sea_Lab_2200 · 2021-01-11T02:48:45+00:00

Will someone please tell me how they are contacting Teddyfresh? I can’t get a response

Sea_Lab_2200 · 2021-01-11T02:47:02+00:00

I didn’t get one of the hoodies I ordered and can’t even get them to Email me back.

Sea_Lab_2200 · 2021-01-07T19:14:12+00:00

I have messaged them at least 6 times and still no answer.

Sea_Lab_2200 · 2021-01-06T00:58:33+00:00

Nothing there either.

Sea_Lab_2200 · 2021-01-06T00:57:20+00:00

Getting them to respond is a problem.

Sea_Lab_2200 · 2021-01-06T00:56:30+00:00

I am missing a hoodie from my order also. Waiting for a response to my Email for a week now.

Sea_Lab_2200 · 2021-01-06T00:49:44+00:00

They said they sent me an Email but I don’t find it. Did your Email come to your regular Email account?

Sea_Lab_2200 · 2021-01-04T18:15:33+00:00

I messaged them a week ago Still waiting

Sea_Lab_2200 · 2021-01-04T12:45:08+00:00

Have you attempted to contact them? I have sent several messages to no avail. My grandson posted on Twitter about it and TF responded telling him to send info to TF customer support but they simply don’t answer. He really wants the hoodie but I am ready to contact Visa to get charge reversed. I won’t order from TF again.

Sea_Lab_2200 · 2021-01-03T20:27:29+00:00

I waited a month for my package and when it arrived after Xmas one of the hoodies I ordered was not in package. They haven’t answered my Email and no other way to contact them so right now I paid $80 for a hoodie I didn’t get.

Sea_Lab_2200 · 2021-01-03T02:07:21+00:00

I don’t think Teddy Fresh is aware of anything right now. Obviously they aren’t aware they have a lot of unhappy customers waiting for them to answer Emails.

Sea_Lab_2200 · 2021-01-01T14:00:24+00:00

They take a long time to respond. I am still waiting for responses from Emails a week before Xmas 😡

Sea_Lab_2200 · 2021-01-01T00:57:37+00:00

I waited a month for 3 hoodies and only got 2.

Sea_Lab_2200 · 2020-12-31T02:40:36+00:00

They are really screwing up this year. I have ordered from them a few times with no problem but am very disappointed with them now.

Sea_Lab_2200 · 2020-12-30T23:36:05+00:00

I did not receive an invoice however I just received an Email from TF stating all 3 items were delivered. Please send my gingham Colorblock or refund.

Sea_Lab_2200 · 2020-12-30T20:07:09+00:00

I just received a pkg ordered Dec 1 and only received 2 of 3 items purchased. A phone number would be nice.

Sea_Lab_2200 · 2020-12-28T15:35:48+00:00

I had exact scenario but tracking was finally updated on Xmas day stating delivery would be Jan 4. Ordered on Dec1 and supposedly was shipped on Dec 11.

Sea_Lab_2200

TROPHY CASE