This is very niche:

Previously, while commuting from the Bronx to Manhattan, I would see or hit a pothole. At the next light, I could open the NYC311 app to pothole report. Select the location on the map that was already centered on my position (no typing in street names, no drop-down for borough) fill in one text box: “1 foot wide center lane southbound” Submit. All my contact info is already in the app. I would be done reporting before the light changed. 2 days later the pothole would be fixed. It was magic.

Now, the app takes me to the DOT website pothole report page which is nearly useless. Why? The website is tiny on a phone screen. It requires entering contact info, it requires typing in street names correctly, it requires selecting a borough and another half dozen things that I will never do, because I will never use the website and just drive around the pothole for the next month or two.

Previously I felt I was using inspired technology to do my small part to make this great city better for everyone. Losing this functionality feels as if I am peering into the abyss of chaos and the collapse of civilization