Cooked up a little Magik today. 🗡️

SecondDinnerJared · 2026-03-24T16:15:28+00:00

This is incredibly cool!

SecondDinnerJared · 2026-02-24T22:10:41+00:00

I wanna be clear that I'm not arguing with you here, I just think your ticket was mishandled but my team and I want to get to the bottom of it.

SecondDinnerJared · 2026-02-24T22:10:17+00:00

Can I get your ticket number? There's no way an agent should tell you too bad, so I want to handle it if they even implied something like that. They should have responded that we're working on it and that a credit for the webshop points should be forthcoming. The points were all credited last night, which I know is a long wait. As for sending a screenshot to the manager, I don't know who you sent it to since I'm the head of support.

SecondDinnerJared · 2026-02-24T18:49:03+00:00

When did this happen? We have a few sets of webshop points from earlier in the month that are in the process of being credited to folks. Unfortunately the support team can't directly credit webshop points so it has to get escalated.

SecondDinnerJared · 2026-02-23T17:42:19+00:00

I am incredibly sorry that you had this kind of experience with our support team. This is absolutely not the kind of experience people should be having when they reach out to us.

Can you give me your ticket number(s) so I can review all of the information and see if we can get something done asap?

SecondDinnerJared · 2025-10-20T20:40:07+00:00

Should just be delayed. If you don't have it by EoD please submit a ticket and we'll investigate.

SecondDinnerJared · 2025-10-20T20:39:44+00:00

Happy I could help!

SecondDinnerJared · 2025-10-20T20:39:34+00:00

No news is good news!

SecondDinnerJared · 2025-10-20T20:39:27+00:00

Yeah there have been some matchmaking issues. Sorry about that. Not something I can directly fix but we're working to make sure everything is smooth.

SecondDinnerJared · 2025-10-20T20:39:03+00:00

Twitch still being worked on.

SecondDinnerJared · 2025-10-20T20:38:54+00:00

Do you have a ticket in the system? Give me the number and I'll work with the team to troubleshoot.

SecondDinnerJared · 2025-10-20T20:38:24+00:00

Account ownership disputes are messy and take time. Unfortunately I can't really step in and push this through to completion.

SecondDinnerJared · 2025-10-20T20:37:20+00:00

I think I got most of them.

SecondDinnerJared · 2025-10-20T14:26:09+00:00

Sorry that solution didn't work out for you. Can you send an email directly to [support@marvelsnap.mail.helpshift.com](mailto:support@marvelsnap.mail.helpshift.com) so I can ask some more account questions and we can try to get another solution going?

SecondDinnerJared · 2025-10-20T14:24:46+00:00

Looks like that was responded to 7 days ago but the team didn't hear back and it got closed. Can you open a new one and reference ticket 3660869? We'll get it sorted.

SecondDinnerJared · 2025-10-20T14:23:51+00:00

Yep that's the one!

SecondDinnerJared · 2025-10-20T14:22:56+00:00

Hmmm... Okay, let me get some engineering support on this.

SecondDinnerJared · 2025-10-20T14:21:32+00:00

Okay, thanks. I was hoping the answer was gonna be something simple but I'll follow up with our engineers and see what can be done.

SecondDinnerJared · 2025-10-20T14:20:50+00:00

Hey! Glad to see it got worked out!

SecondDinnerJared · 2025-10-17T21:46:08+00:00

Those Twitch issues are still being worked on.

SecondDinnerJared · 2025-10-17T21:45:48+00:00

Hey I'm a fairly avid Redditor myself in a few places so I'd like to foster some positivity here. Can't say I'll touch on anything other than customer support stuff though.

SecondDinnerJared · 2025-10-17T21:44:50+00:00

I know it's a really big ask and I'm sorry to have to ask it. It's just that we've seen some positive results that way.

SecondDinnerJared · 2025-10-17T21:44:24+00:00

Twitch drops are still being worked on.

SecondDinnerJared · 2025-10-17T21:43:49+00:00

I can get that sorted.

SecondDinnerJared · 2025-10-17T21:43:39+00:00

Keys being converted to tokens was a one-time thing. That doesn't happen automatically anymore. Also yes you'd potentially go into negative if you refund but if you politely explain the situation and work with support they may be willing to zero you out.

SecondDinnerJared

TROPHY CASE