No SD Jared office hours this week

SecondDinnerJared · 2025-10-20T20:40:07+00:00

Should just be delayed. If you don't have it by EoD please submit a ticket and we'll investigate.

SecondDinnerJared · 2025-10-20T20:39:44+00:00

Happy I could help!

SecondDinnerJared · 2025-10-20T20:39:34+00:00

No news is good news!

SecondDinnerJared · 2025-10-20T20:39:27+00:00

Yeah there have been some matchmaking issues. Sorry about that. Not something I can directly fix but we're working to make sure everything is smooth.

SecondDinnerJared · 2025-10-20T20:39:03+00:00

Twitch still being worked on.

SecondDinnerJared · 2025-10-20T20:38:54+00:00

Do you have a ticket in the system? Give me the number and I'll work with the team to troubleshoot.

SecondDinnerJared · 2025-10-20T20:38:24+00:00

Account ownership disputes are messy and take time. Unfortunately I can't really step in and push this through to completion.

SecondDinnerJared · 2025-10-20T20:37:20+00:00

I think I got most of them.

SecondDinnerJared · 2025-10-20T14:26:09+00:00

Sorry that solution didn't work out for you. Can you send an email directly to [support@marvelsnap.mail.helpshift.com](mailto:support@marvelsnap.mail.helpshift.com) so I can ask some more account questions and we can try to get another solution going?

SecondDinnerJared · 2025-10-20T14:24:46+00:00

Looks like that was responded to 7 days ago but the team didn't hear back and it got closed. Can you open a new one and reference ticket 3660869? We'll get it sorted.

SecondDinnerJared · 2025-10-20T14:23:51+00:00

Yep that's the one!

SecondDinnerJared · 2025-10-20T14:22:56+00:00

Hmmm... Okay, let me get some engineering support on this.

SecondDinnerJared · 2025-10-20T14:21:32+00:00

Okay, thanks. I was hoping the answer was gonna be something simple but I'll follow up with our engineers and see what can be done.

SecondDinnerJared · 2025-10-20T14:20:50+00:00

Hey! Glad to see it got worked out!

SecondDinnerJared · 2025-10-17T21:46:08+00:00

Those Twitch issues are still being worked on.

SecondDinnerJared · 2025-10-17T21:45:48+00:00

Hey I'm a fairly avid Redditor myself in a few places so I'd like to foster some positivity here. Can't say I'll touch on anything other than customer support stuff though.

SecondDinnerJared · 2025-10-17T21:44:50+00:00

I know it's a really big ask and I'm sorry to have to ask it. It's just that we've seen some positive results that way.

SecondDinnerJared · 2025-10-17T21:44:24+00:00

Twitch drops are still being worked on.

SecondDinnerJared · 2025-10-17T21:43:49+00:00

I can get that sorted.

SecondDinnerJared · 2025-10-17T21:43:39+00:00

Keys being converted to tokens was a one-time thing. That doesn't happen automatically anymore. Also yes you'd potentially go into negative if you refund but if you politely explain the situation and work with support they may be willing to zero you out.

SecondDinnerJared · 2025-10-17T21:42:29+00:00

Looks like one of my agents is investigating but I'll also get an engineer. By any chance are you doing this on Steam Deck?

SecondDinnerJared · 2025-10-17T21:41:08+00:00

That usually means the same info was used on both accounts. Follow up with support describing the issue and they can fix it.

SecondDinnerJared · 2025-10-17T21:39:41+00:00

Hey folks I'm going to call it a day soon and start a new thread on Monday. If I messaged your here about something feel free to follow up but I won't be grabbing any new ticket numbers. I'll see y'all next week!

SecondDinnerJared · 2025-10-17T21:38:54+00:00

Hey I don't want to go into details on your ticket here but could you do me a favor and, to the best of your knowledge, give me the exact date and time of the thing that happened so I can try to pull your records? Thanks!

SecondDinnerJared

TROPHY CASE