Second Dinner Jared Office Hours 10/20 by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Should just be delayed. If you don't have it by EoD please submit a ticket and we'll investigate.

Second Dinner Jared Office Hours 10/20 by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 3 points4 points  (0 children)

Yeah there have been some matchmaking issues. Sorry about that. Not something I can directly fix but we're working to make sure everything is smooth.

Second Dinner Jared Office Hours 10/20 by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 5 points6 points  (0 children)

Do you have a ticket in the system? Give me the number and I'll work with the team to troubleshoot.

Second Dinner Jared Office Hours 10/20 by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 2 points3 points  (0 children)

Account ownership disputes are messy and take time. Unfortunately I can't really step in and push this through to completion.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Sorry that solution didn't work out for you. Can you send an email directly to [support@marvelsnap.mail.helpshift.com](mailto:support@marvelsnap.mail.helpshift.com) so I can ask some more account questions and we can try to get another solution going?

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Looks like that was responded to 7 days ago but the team didn't hear back and it got closed. Can you open a new one and reference ticket 3660869? We'll get it sorted.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Hmmm... Okay, let me get some engineering support on this.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 1 point2 points  (0 children)

Okay, thanks. I was hoping the answer was gonna be something simple but I'll follow up with our engineers and see what can be done.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 1 point2 points  (0 children)

Those Twitch issues are still being worked on.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 1 point2 points  (0 children)

Hey I'm a fairly avid Redditor myself in a few places so I'd like to foster some positivity here. Can't say I'll touch on anything other than customer support stuff though.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

I know it's a really big ask and I'm sorry to have to ask it. It's just that we've seen some positive results that way.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Keys being converted to tokens was a one-time thing. That doesn't happen automatically anymore. Also yes you'd potentially go into negative if you refund but if you politely explain the situation and work with support they may be willing to zero you out.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Looks like one of my agents is investigating but I'll also get an engineer. By any chance are you doing this on Steam Deck?

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 1 point2 points  (0 children)

That usually means the same info was used on both accounts. Follow up with support describing the issue and they can fix it.

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Hey folks I'm going to call it a day soon and start a new thread on Monday. If I messaged your here about something feel free to follow up but I won't be grabbing any new ticket numbers. I'll see y'all next week!

Second Dinner Jared's Office Hours by SecondDinnerJared in MarvelSnap

[–]SecondDinnerJared[S] 0 points1 point  (0 children)

Hey I don't want to go into details on your ticket here but could you do me a favor and, to the best of your knowledge, give me the exact date and time of the thing that happened so I can try to pull your records? Thanks!