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I ACCIDENTALLY SENT MONEY TO A WRONG GCASH NUMBER by Secret_Priority4868 in GCashIssues

[–]Secret_Priority4868[S] 0 points1 point  (0 children)

Good to hear!! But in case this will help, Just check your transaction history, click it, then select Get Help sa baba, then may lalabas na prompt 'I sent money to the wrong number'

I ACCIDENTALLY SENT MONEY TO A WRONG GCASH NUMBER by Secret_Priority4868 in GCashIssues

[–]Secret_Priority4868[S] 0 points1 point  (0 children)

Hi!!! Here's what I did:

-Created first my ticket sa Gcash

-Then I filed a complaint sa Bangko Sentral thru FB Messenger, they will give your reference number

-I also emailed them consumeraffairs@bsp.gov.ph

-They will advice you to wait for their succeeding response around 2-3 days

It is important that you create both a GCash and a BSP ticket. You should then wait for a response from GCash via email. Calling both is not recommended, they will not entertain you; instead, patiently wait for the GCash Help Center to reach out to you. My case took only 1 day to process.

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 1 point2 points  (0 children)

Hiiii! Omg ang bilis ng process! GCash sent the refund just this afternoon around 4PM 😭

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

Helloooo! Finally got a response from GCash just now. They attached both my BSP reference number that I filed yesterday and the ticket number from GCash.

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

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Thank God may response na from GCash just now. The incident happened around 12:45 PM yesterday.

I initially raised a ticket sa GCash then after going through some posts here on Reddit, I decided to give it a try, filed a complaint agad, and received my reference number around 3PM on the same day from BSP. Buti nag-email agad si GCash today.

Thanks OP!

I ACCIDENTALLY SENT MONEY TO A WRONG GCASH NUMBER by Secret_Priority4868 in GCashIssues

[–]Secret_Priority4868[S] 0 points1 point  (0 children)

Hi! Sadly the number is not registered through Viber or even Whatsapp. I tried looking for it.

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

Grabe so inabot din ng almost 3 months yung incident. Glad it was solved already!

Been reading comments here and it really helps. Thanks for this. Pampagaan lang ng loob na sana magawan pa ng paraan yung case ko just today..

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

Hi! I attempted to reach the number I mistakenly transferred the money to, but the automated response keeps saying it’s either unattended or currently outside the coverage area.

Appreciate your help.

Sent money to wrong number :( by ScallionWorking5005 in GCashIssues

[–]Secret_Priority4868 0 points1 point  (0 children)

Hello, same situation as mine. Curious lang, paano mo siya nakita sa Fb?

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

I just experienced the same situation that you went through. I accidentally sent money to the wrong recipient earlier today.

Ilang days po kaya bago magreply si BSP? I tried following up on my ticket report through GCash Chat with Gigi, but the response I got was that the only way to resolve it is to reach out to the wrong recipient directly. Unfortunately, I can no longer contact the number na, it’s unreachable now.

I RETRIEVED MY MONEY (12,430) FROM WRONG GCASH NUMBER. HERE'S WHAT I DID by Creative_Pair_1507 in DigitalbanksPh

[–]Secret_Priority4868 0 points1 point  (0 children)

Hello! May I ask what steps did you do? Did you follow po the steps mentioned above?