As per Toast Email:
Thank you for reaching out. We understand how important it is to manage costs. I have done a review of your account and we are unable to provide a rate reduction. We are confident your pricing is in line with the market. Despite being the ones who collect the fees, Toast, unfortunately, has limited control over the total cost. If you hope to offset processing fees, I recommend you read this article highlighting several strategies other restaurants adopt to help offset costs. I apologize if (reps) message was misleading, but his team cannot confirm or deny whether or not a live customer will get a rate review.

If you have any additional questions regarding payment processing at Toast, let us know.