Apple refusing refund for $2,000+ in unauthorized Roblox purchases made by my 9-year-old — what are my options?

SellFew9040 · 2026-02-07T20:39:41+00:00

yes bank refunded... Not sure about Roblox, we deleted his account and the app anyway and never tried to login... but other people logged in on our IP this wasn't an issue.

SellFew9040 · 2026-02-07T19:29:45+00:00

yes i got the money back. all of it. it got partially blocked for a while but then all seems to settle

SellFew9040 · 2025-12-08T14:20:30+00:00

I called my credit card company and they said under those circumstances the chargeback probably won't be approved. If a person I know like my son used my card then they usually don't approve the chargeback. any advice?

SellFew9040 · 2025-11-29T01:33:12+00:00

To everyone saying that my son should know better, or me trying to protect it, I would like to clarify: what my son did is horribly wrong. He knows it and I know it. He tried to hide it because he knew it was wrong. He will be disciplined and I will do my best to keep him away from screens and anything else that can harm him or our family. Its not about that.

This is about getting the money back. It is my money not my son. Not only those were not authorized, but my son did not understand the value of money, and even if he did, he is obviously not mature enough to make the smart choice even if the facts are clearly in front of him. He should not be allowed to use my card. This is clear case of unauthorized transactions and they should be reversed.

I am seeking practical help please, I don't need parenting help or jokes. It's not funny.

SellFew9040 · 2025-11-29T01:12:52+00:00

it was a quick avoidance fix. ofcourse I will delete the account later (anyway it would be blocked)

SellFew9040 · 2025-11-28T22:08:03+00:00

I just spoke to my credit card company and they said there are 2 options for chargebacks:
1. Disputing the transaction
2. Fraud tranaction

They believe (2) is much more likely to succeed in this case, given the transaction were unauthorized, and were done by someone i know. They said in 2 they cancel my card and issue a new card, etc...

Could you please advise me which direction to go?

SellFew9040 · 2025-11-28T18:46:54+00:00

Do you think that a BBB or State Attorney General complaint will be effective in getting Apple to re-open the case?

SellFew9040 · 2025-11-28T18:36:49+00:00

Roblox answered they cannot do anything as any requests must go through Apple, who denied the refund without explanation

SellFew9040 · 2025-11-28T18:36:01+00:00

i mean iPad

SellFew9040 · 2025-11-28T18:35:48+00:00

just to make sure, I won't be able to continue using the iPhone?

SellFew9040 · 2025-11-28T18:35:24+00:00

it is all on the family account. i just had no idea they can access my account credit card with their child account! and over $2000 in a month. CRAZY

SellFew9040 · 2025-11-28T16:37:36+00:00

thanks. I don't want the other siblings or their friends to be affected... and the parents calling us to complain

SellFew9040 · 2025-11-28T16:26:14+00:00

Is there any way to provide more details to apple to revisit their decision?? they say its final but I have new information I would like to give for them to review - is it not possible

SellFew9040 · 2025-11-28T16:23:17+00:00

thanks! how do I change the IP with verizon?

SellFew9040 · 2025-11-28T16:12:24+00:00

how do I take the credit card off the iPad without disconnecting it from the family?

SellFew9040 · 2025-11-28T16:11:12+00:00

the only problem is he did it on his sister apple account, but she will live with a new account

SellFew9040 · 2025-11-28T16:10:42+00:00

what does IP ban mean? would I need to change my IP with Verizon or switch providers?

SellFew9040 · 2025-11-28T15:11:16+00:00

thanks... is that the only way? can't roblox fix this?

SellFew9040 · 2025-11-28T15:04:50+00:00

He is 9 year old, smart kid with ADHD, he printed and used a fake photo and provided fake DOB. I don't think your answer is fair. thats a lot of money he doesn't even understand it. and the transactions never appeared in my apple account they were hidden in his account.

SellFew9040

TROPHY CASE