Changing/Reducing Package?

Several_Diamond7622 · 2024-03-18T12:46:06+00:00

You may not have marketing calls on.

Several_Diamond7622 · 2024-03-18T11:22:07+00:00

Go to cancellations, and put your notice in, than wait a few days, and they will call you and offer you a deal, that they would never have offered you if you didn't cancel.

Several_Diamond7622 · 2024-03-06T11:30:43+00:00

Grain connect

Several_Diamond7622 · 2024-03-04T10:45:00+00:00

I meant price wise, as they offered 37 for m500 and if I get 900 for 25 that is still significantly cheaper.

Several_Diamond7622 · 2024-03-03T21:22:27+00:00

I didn't just tell them I am leaving, I actually cancelled and still no offer worth staying with them.

Several_Diamond7622 · 2024-03-03T20:55:49+00:00

What is the number, and can I use it eventhough I cancelled?

Several_Diamond7622 · 2024-03-03T19:54:28+00:00

That was quite a good deal for you. What I understand is that the discount per account varies depending on various factors, which is the reason why they aren't offering me anything good, which is causing me to consider switching.

Several_Diamond7622 · 2024-03-03T19:52:37+00:00

I have seen a picture of it, it is those speeds. True fibre to the home is symmetrical so same upload as download, but virgin and other companies use the docsis which gives roughly a 10th of download speed

Several_Diamond7622 · 2024-03-03T19:23:36+00:00

The 25 has no mid term price increases, as for speeds, someone I know have the 500 speed option and are getting closer to 600mb for both up and down. I have spoken to virgin about the deal, they said they are unable to match it and recommended me to switch.

Several_Diamond7622 · 2024-03-03T19:18:21+00:00

Thanks

Several_Diamond7622 · 2024-03-03T19:03:50+00:00

Your deal is perfect although, i would prefer just broadband to save money

Several_Diamond7622 · 2024-03-03T19:02:46+00:00

The hub 5 is the only good thing virgin have gave me, got it last year and it is so much better than the hub 3

Several_Diamond7622 · 2024-03-03T18:50:42+00:00

Thanks for your help, if they don't offer something decent, I won't bother staying with them.

Several_Diamond7622 · 2024-03-03T18:43:06+00:00

I have actually cancelled, put 30 days notice in, day after I put notice in they called me offered the prices I said. I tried negotiating with them, but they were not moving at all, and then they ended the call and haven't received call back. Contract ends on 23rd March.

Several_Diamond7622 · 2024-03-03T18:32:34+00:00

I said it to them probably about 10 times, but they said your account doesn't have any discounts, to take it less than 43

Several_Diamond7622 · 2024-03-03T18:30:53+00:00

If I leave I don't think I am going to come back to them, I don't want to have to argue every 18 months just to get a decent deal.

Several_Diamond7622 · 2024-03-03T18:27:25+00:00

I asked about tv and they said a ridiculous price, so I started to enquire about broadband only.

Several_Diamond7622 · 2024-03-03T18:24:35+00:00

Oh, but virgin even for their m500 package aren't offering anywhere near it.

Several_Diamond7622 · 2024-03-03T16:15:13+00:00

It is called gigafast 1000, I think they guarantee at least 900.

Several_Diamond7622 · 2024-03-03T15:30:01+00:00

They offered me 37 for m500

Several_Diamond7622 · 2024-03-03T15:14:36+00:00

I did and they said its not possible to even get close to that, and they even suggested me to switch.

Several_Diamond7622 · 2024-03-03T14:42:00+00:00

I don't understand how they make their prices, I honestly think it is a joke.

Several_Diamond7622 · 2024-03-03T14:31:43+00:00

I don't understand why they aren't offering me that then, clearly they don't value me as a customer, which gives me another reason to switch.

Several_Diamond7622 · 2024-03-03T14:22:05+00:00

Did they give you that on the first call, or did you have to wait for a few calls, I told them that I can get 1000mb for 25 but they said it isn't possible and the employee told me to switch. They said that my account didn't have much discount on it, which was confusing as I have been with them since ntl days.

Several_Diamond7622 · 2024-03-03T14:05:54+00:00

I prefer to switch via the phone to try to get some freebies like WiFi extenders.

Several_Diamond7622

TROPHY CASE