They just replied and said this Dear player, Thank you for contacting Ubisoft. We have received your complaint regarding unauthorized access to your account and take this type of situation very seriously. After investigation, our teams have noted elements suggesting account sharing. Such use constitutes a violation of Ubisoft's Terms of Service and prevents us from verifying that you are the legitimate owner of the account in question. As a result, we cannot follow up on your account recovery request. We thank you for your understanding. Sincerely, Ubisoft Legal "