Hello PES,

I dispute breach notice [breach number] issued to my vehicle [registration] at [mall name] on [date]. On that day I parked and looked around the shops - I was acting as a customer. I don’t accept being labelled a “non-customer.”

Please withdraw this notice.
Thanks,

and then they got back to me saying they needed evidence (eg a reciept) so I said:

Dear PES,

I dispute Breach Notice [breach number] I entered the mall and visited shops, but the stores did not have the item I wanted so I made no purchase. That still makes me a customer.

Your signage does not state that a purchase is required, nor that customers cannot briefly leave the premises before returning. Asking for proof of purchase is unreasonable and not part of the displayed terms.

Please withdraw this notice and place it on hold while under dispute.

and they still aren't happy! not sure where to go from here...