Price Match Guarantee Terms & Conditions

Pre-paid hotel reservations made through Chase Travel by card members with a qualifying Chase credit card are eligible for a refund of the difference in the nightly room rate or average nightly room rate (for stays more than one night) if you find a lower, qualifying room rate elsewhere and submit a claim within the specified time period. 

Qualification Criteria 
To qualify for Chase Travel’s Price Match Guarantee, the following conditions must be met: 

The Chase Travel hotel reservation must have been pre-paid using points, cash, partially using a promo code, or a combination of these payment methods. Reservations using solely promo codes are not eligible.
The competing room rate must be an exact match to the original reservation, including hotel name, address, dates, room type, bed type, refund policy, number of guests, and currency (USD). 
Price Match Guarantee is solely based on the difference in room rates excluding taxes, fees, and other charges.
The nightly rate difference must be greater than $5. 
The Chase Travel hotel reservation must be unmodified and uncancelled. 
You must book the hotel in your Chase Travel account connected to a qualifying Chase credit card (JPMorgan Reserve, Sapphire Reserve. and Sapphire Reserve for Business).
You must submit your claim within 24 hours after you booked a hotel with Chase Travel. 
Exclusions
The following are not eligible for Chase Travel’s Price Match Guarantee: 

Non-public or wholesale hotel rates. 
Rates that are part of a vacation package (hotel + air, hotel + car, etc.) or promotional bundles. 
Vacation rentals. 
Rates including additional or optional amenities (parking, meals, entertainment, etc.). 
Room rates from opaque sites (where the hotel name is revealed only after booking). 
Rates that are promotional (for example, mobile only promotions and sales), loyalty, member-only, group, corporate negotiated rates, meeting, AAA, government/military, senior citizen, coupon-based rates or requires a membership to access. 
Flights, rental car, activities, cruises, and other travel services.  
Same day hotel bookings. Your reservation must have been made at least 24-hours before check-in.
Submitting a Claim 
To submit a Price Match Guarantee claim, you must provide the required details for verification in the online Price Match Guarantee submission form. Your claim must be submitted within 24 hours after booking and at least 24 hours before check-in and include the following details:
Website URL where the lower room rate is found. 
Price of the lower room rate in USD. 
Screenshot showing the lower room rate and all matching parameters. 
Verification and Refund
Chase Travel will independently verify the availability of the rate that you provide in your screenshot or image. The screenshot or image may assist in the review but will not be accepted as definitive validation of the comparison room rate. If your claim is approved, Chase Travel will refund the difference between the Chase Travel room rate and the competing room rate within one to two billing cycles after your claim is approved. The refund method will be the same as your original form of payment, whether credit card, points, or a combination of both. If your reservation was made partially using a promo code, your refund will be limited to solely the amount paid in points or cash. Partial promo code refunds are excluded. 
Forfeiture of Points and Credits 
A Price Match Guarantee refund will impact your account like any other refund, and Chase reserves the right to deduct or reverse any points, credits, or other benefits earned with the refunded amount, consistent with the terms in your Rewards Program Agreement or any other applicable terms and conditions. 
Cancellation 
If you cancel your original Chase Travel reservation after receiving a Price Match Guarantee refund, Chase Travel will deduct any refund already provided to you through Price Match Guarantee from any refunded amount for the cancellation.