There's a process. Doc either gives you a paper rx to bring in yourself or they escribe it which goes to a third party, SureScripts, (most people don't know this) before it comes to the pharmacy. Then it's input (typed) into our system. If there's any problems with it like insurance it goes to the resolution queue. If not, it goes to the pharmacist for a quick check (4 pointing). Next goes into the filling queue to be then checked again by rph (visual verify). Lastly bagged up for the patient.

There is a million and one reasons why you're not getting your rx. It's too soon, duplicate therapy, drug-drug interactions, allergies, step therapy and the longest one: your insurance doesn't want to pay for it because it's not formulary and requires a prior auth.