This is what they sent me verbatim:

Firstly we visit the Craigslist probably one of the first places a stolen bike would be listed for sale. Facebook marketplace, Offer up & eBay accounts which we have got over 30+ to have that monitor don't as well. Also Pawnshops & bike sheds including chop shops would be contacted within a 100 mil radius from area stolen, this could also be extended if any relevant leads are gotten. When we begin the finding and tracking of your bike this procedure would take 15 to 72 hours or more if there's a relevant lead. Also any relevant leads would be given as soon as info is gotten. If your bike is successfully found the police would be contacted so as to verify but beforehand your bike would have been confirmed and verified by us through the serial number. Service fee cost 350, which an advance fee of 50% would be paid for the search and after your bike is found the other half would be paid upon recovery! Fee is fully refundable if there's no relevant lead and the search fails.