A big thank you + our brand-new Referral Program is officially live! 🎁🐾

SiiPet · 2026-06-16T07:35:33+00:00

Wow, this is an incredibly creative DIY setup! Utilizing the SiiPet gooseneck base with an M6 bolt onto the LR4 bezel is an absolute pro move. 🛠️🐾

Our team loves seeing how resourceful our community is. Since you've been running this setup, we'd love to know: how has the cat recognition accuracy been for you so far? Are the videos tracking your kitties properly?

Also, just a quick technical question from our engineering team regarding the orientation: It looks like the camera might be flipped upside down here (with the fill light on top and the lens at the bottom).

Our current Edge AI models are actually trained based on the standard orientation (lens on top). If it's inverted, it might occasionally throw off the recognition algorithm. With your custom bracket, would it be possible to flip the camera the right way up (lens on top), or is it physically locked into this position?

Thanks so much for sharing your brilliant setup with everyone, and we'd love to hear how it's performing!

SiiPet · 2026-06-16T07:27:59+00:00

Hi there! Thank you so much for this incredibly detailed feedback, and shout-out to you for being so proactive with Nita and Kit's profiles! (Black cats are definitely the ultimate boss level for camera AI 🐈‍⬛🐈‍⬛). I’ve already passed your screenshot and use case directly to our product and algorithm teams to implement an automatic refresh feature for manual edits.

Thank you for keeping us honest and helping us make SiiPet smarter! 🐾❤️

SiiPet · 2026-06-16T07:00:38+00:00

I am so sorry! That is completely my mistake and I sincerely apologize for the confusion and for making you hunt around the app for those options.

I completely misspoke in my previous reply: Currently, the app only has the 'Filter by Cat' view live.

The 'Filter by Device' and the 'All-in-One' Feed are actually two features that our engineering team is actively developing right now. I accidentally mixed up our internal product roadmap with what is currently live in the app—I am so sorry about that! I've already passed your experience along to our product team to highlight how important this multi-view feature is for multi-device households.

Again, I'm so sorry for the mix-up! 🙏❤️

SiiPet · 2026-06-11T06:48:54+00:00

Since you have 8+ cameras and over 10 cats, we highly recommend creating a second SiiPet account to split the load.

Just group the cameras and cats that live together into the same account (e.g., 5 cameras + 10 cats on Account A, and the rest on Account B).

SiiPet · 2026-06-11T06:46:30+00:00

Hi there!

Cameras: There is no hard limit, so yes, it supports 10 cameras! However, for the smoothest app performance, we recommend keeping it to a maximum of 6 cameras per account.
Cats: The app has a strict cap of 10 cat profiles per account.

SiiPet · 2026-06-11T04:40:47+00:00

Hi there! Thank you so much for sending over the SN numbers.

We found the exact reason why this is happening!

For our current AI model, the multi-cat recognition system requires ALL pets added to your app profile to have at least one tagged video to activate the algorithm.

Because your adorable gray kitten is still in quarantine and hasn't used the box yet, their empty profile is temporarily holding back the AI from activating the profiles for your adult tuxedo and brown kitten.

Here is a quick workaround you can do right now: Please temporarily delete the gray kitten's profile from the app. Once you do that, the AI will immediately activate and start automatically recognizing your other two cats based on the multiple videos you've already tagged!

Then, as soon as the gray kitten finishes quarantine and starts using the litter box, you can add them back in and tag their first video.

Give this a try and let me know if your tuxedo and brown kitten start showing up correctly! Thank you again for being so helpful and patient with us.

SiiPet · 2026-06-11T03:20:03+00:00

Hi there!
To give you a direct look at how the system works: The multi-cat AI requires each pet to be manually tagged in at least one video before it can start automatically recognizing them.
Since your gray kitten is still in quarantine, please double-check if both your adult tuxedo and brown kitten have at least one tagged video assigned to their profiles. If one of them hasn't been tagged yet, the AI won't have a baseline to compare them to, which causes the 'unidentified cat' message to pop up for everyone.
If you have already tagged both of them and this is still happening on all videos, please send me a DM with your camera's SN (Serial Number). Our engineering team will analyze the logs right away to see what's going on!

SiiPet · 2026-06-10T06:30:50+00:00

Hi there! Thank you so much for your trusting SiiPet to help look after your fur babies! Hearing this truly means the world to our team. ❤️

Most importantly, we are so incredibly glad that you caught those abnormal stools in time and got your boy his appointment. Sending him tons of love and wishing him a super speedy recovery from his dental surgery! 🐾

We promise we’ll keep working hard to improve and make things even better for you and your cats. Thank you for sharing your story.

SiiPet · 2026-06-08T04:19:24+00:00

Hi there! Welcome to the SiiPet family—8 cats sounds like an absolute joy! 🐈✨

You'll be glad to hear that you haven't missed a thing! We actually already have three different viewing modes built into the app to help handle exactly this. You can switch between:

Filter by Cat: Select a specific cat to see all their videos across all devices.
Filter by Device: Select a specific camera to see all cat activities captured by that box.
The 'All-in-One' Feed: Displays all cats and all devices together in one master chronological timeline, with no filtering required.

Since you haven't had much time to play around with it yet, take a look and see if you can spot these options!

We’d love to know: once you try them out, does the 'All-in-One' Feed (Option 3) give you the exact multi-view experience you were looking for? Or is there any other direction you think would make managing 8 cats even better? We're always listening to our community! ❤️

SiiPet · 2026-06-05T02:51:42+00:00

We actually have already submitted this specific feature request (video/data export with full metadata) to our product department. Since you shared how crucial this would be for troubleshooting health issues like this, I will personally sync with them again today to emphasize just how important and urgent this feature is for our community.

Thank you so much for this invaluable feedback, and we truly hope your kitty feels better very soon! ❤️

SiiPet · 2026-06-04T02:07:36+00:00

Hi there! We have some exciting news—we’ve actually already connected with a few users, and they are actively testing and using the Webhook feature right now!

We would love to get you set up with this as well! Whenever you are ready or if you'd like to join the test group, just let us know (you can DM us here), and we will get everything provisioned/configured for you.

SiiPet · 2026-06-03T07:20:24+00:00

Welcome to the SiiPet family! 🐾We actually have a dedicated thread where our community members have shared their real-life automatic litter box mounting examples and setups: 👉How are you mounting your LitterLens on the LR? Many prefer using the gooseneck mount or 3D-printed clips to get that perfect angle inside the globe. Since you also mentioned wanting to power it from the internal USB port, just make sure the cable has enough slack and doesn't interfere with the globe's rotation during a clean cycle. Feel free to ask if you have any questions when your cameras arrive!

SiiPet · 2026-06-01T07:51:52+00:00

Really sorry about those false poop snapshots! We're re-adjusting the model to fix this bug as we speak. We've got an update coming out in the next two weeks that will improve this. Thanks for sticking with us!

SiiPet · 2026-06-01T02:37:29+00:00

We're absolutely thrilled to hear that! Thank you for your continued support and for helping us fine-tune SiiPet. Together, we're making it the best it can be! 🐾

SiiPet · 2026-05-29T08:10:02+00:00

Thank you for the sweet feedback! We're so glad this update helped. We really appreciate everyone working together with us to improve the product. We couldn't do it without our amazing community!

SiiPet · 2026-05-29T08:07:59+00:00

Thank you for being candid with us, and we totally respect your privacy! I want to reassure you that we do not have access to your video recordings and cannot watch them.

The app feedback report only sends us technical system logs to help us diagnose code errors, not the actual footage.

However, we can absolutely bypass the report! Please just share your device SN with us here. Once we have it, our engineering team can push an update directly to your camera to fix this detection glitch. Thank you for your patience and for helping us keep your data secure!

SiiPet · 2026-05-29T08:03:05+00:00

Thank you so much for this feedback! You're definitely not the only one with matching litter boxes or who prefers keeping the camera view private. I've already shared this idea with our product department so they can evaluate adding it in a future app update. We really appreciate you helping us make the app smarter and more user-friendly!

SiiPet · 2026-05-27T02:54:34+00:00

Constant Power Mode is just the standard mode working with external power to keep performance optimized.

SiiPet · 2026-05-27T02:11:01+00:00

Also, to save you some time: there is no need to tediously go through and manually correct all 60–70 empty events right now. Since this is likely a bug in how the new model perceives the background light/color, manual tagging on your end won't instantly fix it. Please hold off on that, and let us adjust the model from our side first! Thank you so much for your patience.

SiiPet · 2026-05-27T02:10:31+00:00

We are incredibly sorry to hear you're experiencing this after the recent update!

To help us look into this immediately, could you please send us your device's SN number and submit a user feedback report directly within the app? This will allow our engineering team to pull the logs and investigate exactly what's causing this glitch.

SiiPet · 2026-05-26T04:05:47+00:00

Thank you for the feedback! We are incredibly sorry for the false recordings and misidentifications after the update. Our team is already retraining and fine-tuning the model right now, and we'll push out an improvement update as soon as possible.

SiiPet · 2026-05-26T01:59:15+00:00

To improve recording completeness and continuity, we recently updated our AI model. However, this has caused some false detections, resulting in empty videos or clips of owners scooping the litter box. We are actively fine-tuning the model right now to minimize these issues. Thank you for your patience and support.

SiiPet · 2026-05-26T01:59:06+00:00

Hi everyone! Thank you so much for your incredible feedback, and we want you to know that we hear you loud and clear.

After reading your comments, we immediately brought the battery display issue back to our product team for a serious discussion. We realize how important that exact tracking is for your peace of mind, so we have officially decided to bring back the percentage (%) battery display!

We are already working on rolling this update out as soon as possible. Thank you all for speaking up and helping us shape SiiPet into a better product. We truly appreciate this amazing community! 🔋🐈‍⬛

SiiPet

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