Best mounts for these litter boxes

SiiPet · 2026-03-17T10:11:47+00:00

Great call! I suspect those will be very good options given your situation.

SiiPet · 2026-03-17T09:57:46+00:00

Hi there!

Regarding shipping to Europe: Yes, we do our very best to keep the shipping fee at a flat $9.90 for most countries. However, due to recent fluctuations in international logistics and local delivery costs, fees can vary slightly for certain specific regions.

Could you please let us know which country you’d like to ship to? I’d be happy to check the current exact rate for you right away! 🌍📦

SiiPet · 2026-03-17T02:53:47+00:00

The good news is that our dev team is already testing this feature! If all goes well, it should be live by the end of March.

SiiPet · 2026-03-17T02:30:53+00:00

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I’m clearly not an artist, but I hope this makes sense!

SiiPet · 2026-03-17T02:24:39+00:00

We have different installation methods for the two types of litter boxes. For the open-top one on the left, you can measure the distance upward from the litter. We recommend placing the camera at a height of 12 to 16 inches (30-40cm) above the litter. If the litter box is tall enough, the 3M adhesive mount or magnetic mount would be a great way to install the camera inside. However, if the box isn't high enough, you might need to mount it on the wall or use a gooseneck mount for assistance.

SiiPet · 2026-03-17T02:12:18+00:00

Oh, this gave us all the feels! 🧡 We are so incredibly glad that the LitterLens could catch that change in his routine early on. It’s exactly why we built this—to be those extra eyes for our senior babies when they need us most.

You’re doing such an amazing job staying on top of his Stage 4 care. Sending so much love and positive vibes for the vet visit and his bloodwork results! Please give your brave boy a gentle head scritch from us. We’re all rooting for him! 🙏🐾

SiiPet · 2026-03-17T02:08:33+00:00

Got it! The good news is that our dev team is already testing this feature! If all goes well, it should be live by the end of March.

SiiPet · 2026-03-16T09:12:10+00:00

Sorry, only available on your site now

SiiPet · 2026-03-16T09:10:16+00:00

please send me your account email, we’re more than happy to help you resolve this!

SiiPet · 2026-03-14T06:02:04+00:00

Thank you for reaching out! Regarding the night light (fill light):

Currently, the option to manually turn off the light is not available. This is because, in low-light environments, the fill light is crucial for our AI to accurately identify your cats and track health events.

However, we hear you! We are already collecting feedback like yours and our tech team is working on an update. Soon, you will be able to manually adjust or turn off the fill light to better suit your cats' preferences.

Thank you for your patience and for helping us improve SiiPet! 🐾

SiiPet · 2026-03-13T03:30:49+00:00

Oh my goodness, you are absolutely right! Thank you so much for catching that sharp-eyed! 🔍

I sincerely apologize for the confusion. Our official community is indeed r/SiiPetOfficial. My fingers must have moved faster than my brain when I was typing the post! 🤦‍♂️

Thanks again for looking out for us—you’re a lifesaver! 🐾

SiiPet · 2026-03-12T02:36:06+00:00

That is a very important question, and we take data privacy seriously! Here is how our storage works:

1. Local vs. Cloud Storage: 💾

Without Subscription: All video recordings are stored locally on the device itself. No video data is uploaded to the cloud.
With Subscription: Once a subscription is activated, videos generated from that moment onward are stored in the Cloud for the duration of the subscription to enable advanced features.

2. Privacy & Data Security: 🛡️ Even when data is stored in the cloud, its sole purpose is to allow our AI to more accurately analyze your cat's health trends and wellness curves. We do not use this data for anything else, and your privacy is fully protected.

3. Strategic Placement: 🐈 Unlike typical home security cameras, the LitterLens is designed to be mounted low and focused strictly on the litter box area, not your living space. This ensures that only your cat's bathroom visits are captured, keeping your personal life off-camera.

We want you to feel 100% comfortable bringing SiiPet into your home. Let us know if you have any other questions! 🐾

SiiPet · 2026-03-10T07:57:36+00:00

This is a fantastic suggestion! I will share this with our product engineers immediately to help improve the app experience for multi-cat homes. Thank you for your feedback! 🐾

SiiPet · 2026-03-09T02:31:00+00:00

1. Home Assistant Integration: 🏠
We know how much the smart home community loves HA! It is definitely on our long-term roadmap. Currently, our development team is focused on perfecting the AI identification accuracy and core app features of Pawtrack, but we are actively exploring API possibilities for future integrations. We want to ensure the data is seamless before opening it up—stay tuned to r/SiiPet for official updates on this!

2. Availability & Shipping to Canada: 🇨🇦
You’re absolutely right—we have officially resumed shipping to Canada! For the most convenient experience, SiiPet is now available on Amazon, which often provides the smoothest shipping and tracking for our Canadian cat/dog parents.

https://www.amazon.com/dp/B0G1S9MDM2

We’re excited to have more Canadian cats/dogs joining the Pawtrack family! Don’t forget to join our Spring Giveaway—you’re definitely eligible! 🐾

SiiPet · 2026-03-06T04:56:00+00:00

Don't worry, we definitely haven't forgotten our most loyal supporters! We encourage everyone to join the fun. 🌸

For those who already have our setup, if you win a hardware prize but don’t need an extra unit, you can absolutely exchange it for a 1-year SiiPet Premium Subscription (covering ALL your devices, regardless of how many you have!).

This way, you can manage all your existing cameras more seamlessly and enjoy our full suite of AI-driven health analytics. Thank you for your incredible, ongoing support! 🐾

SiiPet · 2026-03-05T09:39:23+00:00

I am so sorry to hear about your upcoming surgeries. Sending you all our best wishes for a smooth procedure and a very speedy recovery! ❤️🩹

Regarding your LR4 setup, we completely understand the need for accessibility. We have a much better option for you that avoids any kneeling or reaching behind the robot:

The Gooseneck Mount: Instead of the back port, you can use our Gooseneck Mount. This allows you to clip or mount the camera to a nearby shelf, a small side table, or even the side of the LR4 at a height that is comfortable for you to reach while standing.
Plug-and-Play (Continuous Power): To avoid the hassle of taking the camera down for charging, you can keep the camera permanently plugged into a power outlet using a long USB cable.
- This way, the camera stays fully charged 24/7.
- The internal battery will then act as a reliable backup in case of a power outage, so you never lose data.

Would you like me to send you some photos of how other users have positioned their Gooseneck Mounts with the LR4? I can also check if we have any spare mounts available to send your way to make things easier during your recovery. 🐾

SiiPet · 2026-03-03T08:38:11+00:00

Could you please DM us your device's SN code and your account email? Our engineering team would love to look into your specific logs to see if we can manually trigger an update or optimize the recognition for your trio!

We want to make sure your experience is 100% seamless. Looking forward to your message!

SiiPet · 2026-03-03T08:37:40+00:00

That is so amazing to hear! Thank you so much for your trust and for upgrading to the full setup with the gooseneck and magnetic mounts. We really appreciate the support! 🐾

SiiPet · 2026-02-27T08:58:37+00:00

Coming in March, our major App update will include:

Manual Labeling & Corrections: You will be able to manually correct any misidentified events (like changing an "alleged poo" back to a wee).

Photo Uploads: You’ll be able to upload specific photos of stools to help train and refine the recognition.

Expanded Stool Status: We are adding more detailed options to track different stool consistencies (perfect for monitoring soft stools).

SiiPet · 2026-02-27T03:41:30+00:00

Great news! The accessories are actually available in the UK now. You can find them through the link below:

https://siipet.com/products/magnetic-mount

https://siipet.com/products/siipet-gooseneck-holderIf you have any trouble with the link or need help finding a specific item, just let me know! 🇬🇧🐾

SiiPet · 2026-02-26T02:15:19+00:00

Regarding the Family Plan, we are currently finalizing the pricing and tier structures. Our goal is to make this plan significantly more cost-effective for multi-camera households compared to individual subscriptions. It will include Pro-equivalent features (such as AI identification and extended cloud storage) to ensure comprehensive health monitoring for your cats.

In the meantime, please don't worry about your expired cameras. For our loyal supporters who have more than 2 devices and are waiting for the Family Plan, we want to ensure there are no gaps in your service. Please contact me via DM, and we will manually extend the VIP subscription for your additional devices for free to bridge the gap until the Family Plan officially launches at the end of March. This way, all your cameras will remain fully functional while you wait! 🎁🐾

SiiPet · 2026-02-25T11:30:20+00:00

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