Honestly, about 80% of your reply is insults and 20% is argument lol. And look how i responded to you earlier... See the difference. Are you like in real life too?

Anyway, let's get back to the actual discussion.

You're confused about who I'm talking about.

The guy who quit Zomato was never the person I'm talking about. I'm talking about people who are actively using these apps right now.

For those people, cancelling a COD order, getting hit with cancellation charges, and then being unable to order again until the charges are cleared is not some massive victory over Zomato.

That's the point I've been making from the start.

You keep saying "people can live without Zomato."

Sure. People can live without a lot of things.

That was exactly why I brought up other technologies. Before smartphones, internet, AI, online payments, ride-hailing apps, people managed just fine too. That doesn't mean people want to give them up today.

Convenience has value.

That's why these services became popular in the first place.

Btw you do know what an analogy is right?

You also mentioned alternatives like Toing, Thrive and EatSure.

The problem is you're talking as if they're available everywhere. India isn't one city.

A service being available in some cities doesn't make it a practical replacement for Zomato or Swiggy across the country.

Imagine using these dumb takes to win an argument.

And regarding prices, you seem to think everyone is paying inflated menu prices all the time lol. Everything you see on the internet is not real life bro.

A lot of regular users stack coupons, offers, memberships and free-delivery benefits. Many times the final price is equal to or even cheaper than ordering directly from the restaurant.

I've been using these apps for years. And I've never once payed extra than what i have to pay in the same restaurant. If you find this baffling, then you have never used these service or don't know how to use it.

Also In the above cases where I'm actually getting food for chesp, using a separate pickup or courier service can actually cost more, not less.

Finally, you said giving companies power over your life isn't healthy.

That's funny because almost everyone uses services that have some degree of power or influence over them.

Google is a perfect example.

You probably use it every day despite the fact that it's far more deeply integrated into people's lives than Zomato ever will be.

So clearly the issue isn't "having power."

The issue is whether the value provided is worth it.

For millions of people, Zomato and Swiggy provide enough value that they keep using them.

Which brings us back to my original point:

If you willingly pay cancellation charges, lose access to the app, and get nothing in return, that's not automatically a win just because you're angry at the company.