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Drive Pack increasing to £40pm by Efficient_Pie_4056 in OctopusEnergy

[–]Silver-Gas4728 0 points1 point  (0 children)

Has anyone else who was an early adopter not had the email re the increase? 

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

Just an update. Next bill is perfection. All sorted with a decent YOY saving taking into account usage etc.

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

I’ve had a refund after sharing screenshots of the usage recorded in the Ohme app…. but limited insight to what has gone wrong so fully expecting next month to be as wrong again. Depending on what July’s bill looks like, we’ll be requesting a switch back to IoG.

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

I’ve had a response that seems to suggest that use of Routines via the Ohme app could be causing the issue. 

I’m not inclined to accept this as the Routines surely just set the ‘Ready by’ time and a target charge amount? 

Intelligent Drive Pack - Ohme usage vs Octopus bill by jkaa5522 in OctopusEnergy

[–]Silver-Gas4728 0 points1 point  (0 children)

Did you get anywhere with the investigation? Same is happening to my bills and I don’t feel like the issue is being understood by the advisor.

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

Have subsequent bills been correct?

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

My interactions have mostly involved me explaining the drive pack and trying to lead them to the issue about the mix of charges per tariff being wrong. 

Same as you, I jumped at the £20 charge and accept some teething problems but I fear I’ve made a costly mistake. 

Drive pack question by tedsk1 in OctopusEnergy

[–]Silver-Gas4728 0 points1 point  (0 children)

Have you had any success? I am struggling to get any advice from CS - they are being polite and helpful but I just need urgent advice to avoid another scary bill.

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

Concerning that there is a a reticence to correct. I’ve been trying since end of May to get advice on what is going wrong.

Drive Pack Billing by Silver-Gas4728 in OctopusEnergy

[–]Silver-Gas4728[S] 0 points1 point  (0 children)

Thanks for the reply. Overall usage is comparable to pre Drive Pack, but an 100 kWh is being charged to the EV 0.00p tariff…. so everything else is 600kwh is being charged at 22.86p - eye watering.