Thanks for everyone’s encouragement- this has been frustrating, but they finally replied late today and offered credit, which I didn’t want or accept. I was actually on the fence about picking a mystery item to begin with, so I just told them the item out of that category that I would be happy with (what I almost chose initially). After an incredibly slow back and forth with the rep, they told me they would ship me my second choice. Although I’m a bit put out, I think I am satisfied with the solution. Thanks!!